Excelled as a bellman at a Forbes 4-Star luxury resort, greeting guests, assisting with luggage, and actively facilitating guest needs in the lobby by handling issues directly or connecting them with the right department.
Built strong connections with guests, many of whom remembered me by name and greeted me throughout their stay.
Worked across multiple departments, including housekeeping and security, demonstrating adaptability and commitment to maintaining luxury service standards.
Helped maintain 5-star cleanliness and presentation standards in housekeeping and followed hotel security protocols to ensure a safe environment.
Assistant Manager of Food and Beverage Services/Assistant Office Manager
Stantec
New York
09.2017 - 09.2018
Managed daily food & beverage operations, including inventory, supply ordering, food quality, and presentation, while ensuring compliance with health, safety, and hygiene standards.
Supervised and guided staff, promoting teamwork and maintaining high levels of cleanliness and customer satisfaction.
Oversaw opening and closing procedures for kitchens and dining areas, ensuring smooth and efficient service.
Reduced waste through proper tracking and control measures.
Supported office operations by coordinating schedules, handling phone and email communications, booking conference rooms, and organizing administrative procedures.
Bellman
The Sohotel
New York
11.2016 - 09.2017
Greeted guests, assisted with luggage and inquiries, facilitated taxi services, and maintained lobby and lounge areas to ensure a welcoming and organized environment.
Houseman
The Adria Hotel
Bayside
09.2016 - 11.2016
Maintained cleanliness and organization of guest rooms, corridors, elevators, and public areas; stocked and prepared housekeeping carts and linen closets; assisted team members to ensure efficient operations.
Education
High School Diploma -
John Bowne High School
Queens, NY
06.1995
Skills
Bilingual: Fluent in English and Spanish
Excellent guest service and interpersonal communication
Highly organized and adaptable to flexible schedules
Service-oriented, able to work effectively with diverse groups
Timeline
Bellman | Housekeeping | Security
The Miami Beach EDITION
01.2021 - 07.2025
Assistant Manager of Food and Beverage Services/Assistant Office Manager