Hansel Joel Rivera
Austin
Summary
Experienced professional in the hospitality industry, who has developed an inspiring leadership style that motivates and brings the team together to exceed guest expectations while enhancing revenue.
Overview
11
11
years of professional experience
Work History
Asst. Director of Housekeeping
Four Seasons Hotel Austin
07.2023 - Current
- Acted as Front Office Manager for 4 months, as well as Spa Manager for 3 months along with completing duties in my current role.
- Assisted with the implementation of the Four Seasons Austin shopping cart and the conversion of the Micros parking system to CVPS, along with creating a new policy and procedure for these newly implemented systems.
- Improved 'My pulse' employee survey YOY by 8.2% for the overall housekeeping and laundry department
- Carefully updated our housekeeping standards test to closely match our Forbes and LQA inspections, to drive best results.
- Worked alongside the team to achieve our highest arrival LQA inspection score of 94.3%.
- Assisted with the conversion of 16 standard rooms, turning them into 8 new lakeside suites.
Asst. Front Office Manager
Four Seasons Resort Orlando At Walt Disney World Resort
06.2021 - 07.2023
- Assisted with the implementation of the VIP 222 program
- Worked along side the team to achieve the highest upsell revenue YTD for 2021, with over 3.2M in revenue.
- Ensuring team collected necessary guest information for Four Seasons profile completeness, averaging 80% quality profiles.
- Task Force at Four Seasons Fort Lauderdale, assisted during the opening phase
Asst. Director of Housekeeping
Loews Sapphire Falls Resort at Universal Orlando
05.2014 - 06.2021
- Worked alongside my mentors to help expand my knowledge and experience. Promoted within various roles, starting as a Front desk agent, Rooms controller, Office Coordinator, HSKP supervisor, HSKP manager and Asst. Front Office Manager
- Adhere to all recently deployed COVID-19 cleanliness standards and company policies
- Oversaw and assisted with the conclusion and resumption of operations for the resort due to COVID-19 on 2 occasions
- Part of the Opening team for: Cabana Bay Beach Resort, Sapphire Falls Resort, Aventura Hotel, Surf Side Inn & Suites, Dockside Inn & Suites
Education
Human Resources Management
Valencia College
12.2015
Skills
- PMS: Opera, HotSOS, Rex, Salto, Key, Book4Time
- Skilled with Adaco and Birchstreet purchasing system
- Bilingual: Fluent in English and Spanish
- Pre-Opening Hotel experience
Timeline
Asst. Director of Housekeeping
Four Seasons Hotel Austin
07.2023 - Current
Asst. Front Office Manager
Four Seasons Resort Orlando At Walt Disney World Resort
06.2021 - 07.2023
Asst. Director of Housekeeping
Loews Sapphire Falls Resort at Universal Orlando
05.2014 - 06.2021
Human Resources Management
Valencia College
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