Robinson Sanchez
Lodi,NJ
Summary
Enthusiastic Housekeeping Supervisor offering 19 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of guest needs. Greets and assists guests with questions or problems to resolve situations to promote guest satisfaction while maintaining service within policy guidelines.
Overview
13
13
years of professional experience
Work History
Director of Housekeeping
The James Hotel
New York, NY
02.2020 - Current
- Resolved customer complaints promptly in a professional manner.
- Analyzed customer feedback and developed strategies to improve service levels.
- Organized employee training programs related to health and safety practices and hotel policies and procedures.
- Provided support during peak times by working alongside housekeeping staff when necessary.
- Implemented safety protocols to protect employees while performing their duties.
- Maintained an inventory of cleaning supplies, equipment and linens, ordering additional items as required.
- Ensured compliance with OSHA regulations regarding hazardous materials used in housekeeping operations.
- Participated in strategic planning meetings with executive team members to set long-term goals for the department.
- Collaborated with other departments to coordinate special requests from guests or groups.
- Reviewed financial statements regularly to identify cost savings opportunities within the department.
- Directed and supervised the housekeeping staff, ensuring that all tasks were completed in a timely manner.
- Compiled reports on housekeeping activities including staffing levels, budgeting information and occupancy rates.
- Inspected guest rooms prior to check-in to verify that they meet quality assurance standards.
- Negotiated contracts with vendors for services such as laundry, carpet cleaning and pest control.
- Conducted regular inspections of guest rooms and public areas to ensure compliance with established quality assurance standards.
- Developed and implemented effective policies and procedures for cleaning operations to ensure high standards of cleanliness.
Director of Housekeeping
50 Bowery Hotel
New York, NY
09.2016 - 01.2020
- Resolved customer complaints promptly in a professional manner.
- Analyzed customer feedback and developed strategies to improve service levels.
- Organized employee training programs related to health and safety practices and hotel policies and procedures.
- Provided support during peak times by working alongside housekeeping staff when necessary.
- Implemented safety protocols to protect employees while performing their duties.
- Maintained an inventory of cleaning supplies, equipment and linens, ordering additional items as required.
- Ensured compliance with OSHA regulations regarding hazardous materials used in housekeeping operations.
- Monitored daily performance of staff, providing feedback, coaching and guidance as needed.
- Collaborated with other departments to coordinate special requests from guests or groups.
- Compiled reports on housekeeping activities including staffing levels, budgeting information and occupancy rates.
- Inspected guest rooms prior to check-in to verify that they meet quality assurance standards.
- Negotiated contracts with vendors for services such as laundry, carpet cleaning and pest control.
- Conducted regular inspections of guest rooms and public areas to ensure compliance with established quality assurance standards.
- Developed and implemented effective policies and procedures for cleaning operations to ensure high standards of cleanliness.
- Assisted in the recruitment process by interviewing candidates for open positions within the department.
- Created weekly schedules for housekeeping staff members based on projected occupancy levels.
- Coordinated repairs or replacements of damaged furniture or fixtures within the hotel.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Provided technical support as needed for various tasks such as software installation and configuration.
- Organized training sessions for new members of the task force team.
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
Director of Housekeeping
Gansevoort hotels
New York, NY
09.2010 - 08.2016
- Resolved customer complaints promptly in a professional manner.
- Analyzed customer feedback and developed strategies to improve service levels.
- Organized employee training programs related to health and safety practices and hotel policies and procedures.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Analyzed business performance data and forecasted business results for upper management.
- Provided support during peak times by working alongside housekeeping staff when necessary.
- Implemented safety protocols to protect employees while performing their duties.
- Maintained an inventory of cleaning supplies, equipment and linens, ordering additional items as required.
- Participated in strategic planning meetings with executive team members to set long-term goals for the department.
- Monitored daily performance of staff, providing feedback, coaching and guidance as needed.
- Reviewed financial statements regularly to identify cost savings opportunities within the department.
- Directed and supervised the housekeeping staff, ensuring that all tasks were completed in a timely manner.
- Inspected guest rooms prior to check-in to verify that they meet quality assurance standards.
- Negotiated contracts with vendors for services such as laundry, carpet cleaning and pest control.
- Conducted regular inspections of guest rooms and public areas to ensure compliance with established quality assurance standards.
- Developed and implemented effective policies and procedures for cleaning operations to ensure high standards of cleanliness.
- Created weekly schedules for housekeeping staff members based on projected occupancy levels.
- Evaluated new products or technologies that could enhance operational efficiency or reduce costs.
Education
Hotel And Restaurant Management - Hospitality
Católica Nordestana
Dominican Republic 06-2005
Skills
- Operations
- Task Delegation
- Scheduling
- Staff Management
- Budgets
- Department Coordination
- Staff Evaluations
- Staff Scheduling
- Invoice Processing
Budget Administration Opera PMS HotSOS Rex ADP Payroll Master Kronos Pay Roll
Timeline
Director of Housekeeping
The James Hotel
02.2020 - Current
Director of Housekeeping
50 Bowery Hotel
09.2016 - 01.2020
Director of Housekeeping
Gansevoort hotels
09.2010 - 08.2016
Hotel And Restaurant Management - Hospitality
Católica Nordestana