Farron Maddox
Shelby Charter Township
Summary
Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Director of Housekeeping
Shulte Hospitality
10.2024 - Current
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Placed orders for housekeeping supplies and guest toiletries.
- Increased employee performance through effective supervision and training.
- Communicated repair needs to maintenance staff.
- Completed schedules, shift reports, and other business documentation.
- Worked with front desk to respond promptly to all guest requests.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Established team priorities, maintained schedules and monitored performance.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Developed detailed plans based on broad guidance and direction.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Set aggressive targets for employees to drive company success and strengthen motivation.
EVS Manager
DMC Hospital
12.2023 - 09.2024
- Conducted one-on-one meetings with direct reports and solicited feedback from employees.
- Abode by and enforced department policies and procedures.
- Planned, organized, directed and monitored work flow of Environmental Services staff.
- Spearheaded proper training with use of chemicals and cleaning tools and devices.
- Delegated assignments and verified work quality and completion according to facility and regulatory standards.
- Supervised and directed daily work of team of 40 sanitation personnel.
Assistant Rooms Operations Manager
Marriott International
06.2022 - 09.2023
- Overseeing the housekeeping department as well as the front desk department
- Doing payroll and time and attendance as well as inspecting rooms ordering supplies and making sure the department is running smoothly
Executive Housekeeping Manager
Hilton Garden Inn
07.2015 - 01.2022
- Leading and providing a professional environment at all times
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Coordinated with outside vendors to provide supplies and equipment for staff.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
- Trained and mentored new staff on cleaning and safety protocols.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Addressed customer feedback and complaints to maximize satisfaction.
Education
Some college - Elementary Education
Wayne State University
Detroit, MI02.1997
Skills
- Front Desk
- Payroll
- Organizational Skills
- Housekeeping Management
- Management
- Customer service
- Hotel experience
- Microsoft Excel
- Task delegation
- Scheduling
- Operations
- Sanitation protocols
- Laundry operations
- Task assignment
- Staff evaluations
- Employee evaluations
- Room occupancy verification
- Staff motivation
- Training and mentoring
- Housekeeping
- Invoice processing
Timeline
Director of Housekeeping
Shulte Hospitality
10.2024 - Current
EVS Manager
DMC Hospital
12.2023 - 09.2024
Assistant Rooms Operations Manager
Marriott International
06.2022 - 09.2023
Executive Housekeeping Manager
Hilton Garden Inn
07.2015 - 01.2022
Some college - Elementary Education
Wayne State University
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