Henry Hirano
Garden Grove,CA
Summary
Accomplished financial management and accounting professional with 7 years of demonstrated positive impact company growth. Proven skill in employing accounting and financial management best practices and team leadership. Committed to introducing changes to achieve continuous improvement and successfully influencing processes driving operational excellence. Expertise in financial statement preparation and analysis, operational management, forecasting and cost control.
Overview
12
12
years of professional experience
Work History
Campus Finance Manager
Aimbridge Hospitality / Evolution Hospitality
Anaheim , United States
2022.04 - Current
- Trained new and existing staff members in various financial procedures to prepare for job requirements.
- Executed vendor setup and payment, administration of bank accounts and account reconciliations.
- Created documents to display financial reports and data using Excel.
- Audited, balanced and reconciled payroll for more than 100 personnel.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
Finance Coordinator
Aimbridge Hospitality / Evolution Hospitality
Anaheim , CA
2017.01 - 2022.04
- Established key relationships with team members, upper management, customers and partners through well-developed communication and interpersonal skills.
- Organized and processed daily accounting invoices, statements and records.
- Entered journal updates to balance general ledger accounts.
- Reached out to customers to ascertain reasons for past due accounts.
- Oversaw vendor activities and initiated plans to improve relationships and performance.
- Maintained accurate documentation regarding accounts payables and accounts receivables in accordance with company policies.
- Tracked funds, prepared deposits and reconciled accounts.
- Trained new employees on accounting principles and company procedures.
- Partnered with auditors on annual audits and realized compliance with governmental tax guidelines.
- Facilitated financial and operational audits, working with internal and external managers to communicate recommendations or issues surrounding audits.
Accounting Manager
Aimbridge Hospitality / Evolution Hospitality
Anaheim , CA
2015.08 - 2017.01
- Managed banking reconciliations and monthly balance sheet statements.
- Managed journal entries, collection efforts, reconciliations and payroll processing.
- Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Completed bi-weekly payroll for company employees.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Organized budget documentation and tracked expenses to maintain tight business controls.
- Optimized employee performance, output and morale through development of enticing incentive programs.
Sales and FIT Coordinator
Evolution Hospitality
Anaheim , CA
2015.02 - 2015.08
- Compiled client profiles and entered information into operating system.
- Coordinated with Revenue Management to maintain proper pricing and hotel sell outs.
- Forged excellent partnerships with Get Away Today, Walt Disney Travel, West Jet, as well as with Expedia and Booking.com.
- Fielded customer questions and coordinated with booking agents to provide exceptional service and to fulfill requests.
- Input credit and debit card payments in PMS system for advance purchase reservations.
Call Center
Evolution Hospitality
Costa Mesa , CA
2014.08 - 2015.02
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Engaged in learning and development opportunities to promote continued performance improvement.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Hotel Front Desk Supervisor
Evolution Hospitality
Anaheim , CA
2012.05 - 2014.08
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Supervised team of 5 front desk agents and helped to resolve issues arising during shifts.
Front Desk Agent
Evolution Hospitality
Anaheim , CA
2010.09 - 2012.05
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Used internal software to process reservations, check-ins and check-outs.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Education
Bachelor of Arts - Japanese Language And Literature
University of California, Irvine
Irvine, CASkills
- Prioritizing and Planning
- Employee Training Oversight
- Problem Anticipation and Resolution
- Accounts Payable and Accounts Receivable
- Building Rapport and Trust
Languages
Japanese
Console Gaming, Wine, Arts & Crafts, Reading, and Learning
In my free time, I like to spend it playing console games, doing arts and crafts projects, and reading. I'm always thirst to learn more, about everything and anything that catches my attention.
Timeline
Campus Finance Manager
Aimbridge Hospitality / Evolution Hospitality
2022.04 - Current
Finance Coordinator
Aimbridge Hospitality / Evolution Hospitality
2017.01 - 2022.04
Accounting Manager
Aimbridge Hospitality / Evolution Hospitality
2015.08 - 2017.01
Sales and FIT Coordinator
Evolution Hospitality
2015.02 - 2015.08
Call Center
Evolution Hospitality
2014.08 - 2015.02
Hotel Front Desk Supervisor
Evolution Hospitality
2012.05 - 2014.08
Front Desk Agent
Evolution Hospitality
2010.09 - 2012.05
Bachelor of Arts - Japanese Language And Literature
University of California, Irvine
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