Summary
Overview
Work History
Education
Skills
Timeline
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Love Joseph

Orlando,FL

Summary

Dynamic hospitality professional with a track record at Aimbridge Hospitality, excelling in front desk operations and customer service. Expert in balancing transactions and generating detailed reports, I fostered guest loyalty through exceptional problem-solving and multitasking skills, ensuring a seamless experience during overnight shifts.

Overview

1
1
year of professional experience

Work History

Night Auditor

Aimbridge Hospitality
04.2024 - Current
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
  • Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
  • Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
  • Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
  • Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.

Stylist Sales Associate

David's Bridal
01.2024 - 07.2024
  • Enhanced store sales by skillfully cross-selling and upselling related products to clients.
  • Connected and engaged with customers to understand styling needs. I also built relationships, maintaining loyalty.
  • Maintained a clean, inviting store environment conducive to shopping by regularly tidying sales floor displays and dressing rooms.
  • Worked closely with store management to set and achieve individual sales targets, contributing to overall team success.
  • Processed transactions accurately at the point-of-sale system while maintaining professionalism with cash & card handling procedures.

Education

Graduate Certificate -

Inspirit School of Healing Arts
Orlando, FL
07.2024

High School Diploma -

Oak Ridge High School
Orlando, FL
05-2021

Skills

  • Front desk operations
  • Multitasking and organization
  • Problem-solving
  • Policy compliance
  • Hospitality service expertise
  • Generating reports
  • Balancing transactions
  • Reservations

Timeline

Night Auditor

Aimbridge Hospitality
04.2024 - Current

Stylist Sales Associate

David's Bridal
01.2024 - 07.2024

Graduate Certificate -

Inspirit School of Healing Arts

High School Diploma -

Oak Ridge High School

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