Summary
Overview
Work History
Education
Skills
White House Communications Agency Certificate of Appreciation
Mt. Sierra College Certificate of Appreciation
Timeline
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Charlton Craig Cochran

North Hollywood,CA

Summary

A dedicated technical professional with strong background in diagnosing and resolving technical issues, coupled with proven track record of enhancing system performance. Known for reliability and capacity to adapt to evolving project requirements, fostering collaborative team environment. Key strengths include problem-solving, technical acumen, and effective communication.

Overview

29
29
years of professional experience

Work History

Unified Comms/Collab Sr Technician

NBC Universal Studios
10.1995 - 12.2024
  • Monitored and enforced safety measures to mitigate hazards.
  • Improved equipment efficiency by performing regular maintenance and calibration of complex machinery.
  • Installed new systems and parts with efficient approach.
  • Mentored junior technicians, providing guidance on best practices to enhance their skills and knowledge base.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Provided exceptional customer support, resolving technical issues quickly and efficiently.
  • Exceeded customer expectations during field service visits by demonstrating professionalism, technical expertise, and excellent communication skills.
  • Reduced downtime for critical systems through effective troubleshooting and root-cause analysis.
  • Assisted in the design and installation of advanced technology upgrades, resulting in increased productivity levels.
  • Completed preventive maintenance on set schedules.
  • Collaborated with cross-functional teams to successfully complete high-priority projects on time and within budget.
  • Diagnosed problems with Avaya and Cisco systems by applying technical knowledge and troubleshooting skills.
  • Monitored spare parts inventory and addressed shortages with purchasing personnel.

Education

Master of Science - Network Communications

Keller Graduate School of Management
United States
06-2009

Bachelor of Science - Telecommunications

DeVry University
City Of Industry, CA
06-1993

Skills

  • Customer support
  • Troubleshooting skills
  • Communications systems
  • System installations

White House Communications Agency Certificate of Appreciation

Provided services to the Presidential Security team when President Obama visited DreamWorks Animation in 2013.

Mt. Sierra College Certificate of Appreciation

Received a certificate of appreciation from Mt. Sierra College for outstanding contribution as a member of the Telecommunications Committee Advisory team for exceptional contribution towards excellent technology education.

Timeline

Unified Comms/Collab Sr Technician

NBC Universal Studios
10.1995 - 12.2024

Master of Science - Network Communications

Keller Graduate School of Management

Bachelor of Science - Telecommunications

DeVry University
Charlton Craig Cochran