Jakob Harbachuk
Fredericksburg,VA
Summary
Knowledgeable Unified Communications Voice Engineer with extensive expertise in designing and managing unified communication systems. Successfully implemented solutions that enhanced communication efficiency and reliability. Demonstrated proficiency in troubleshooting complex voice networks and collaborating with cross-functional teams.
Network administration professional with practical experience in managing and maintaining network systems, ensuring high availability and security. Known for collaborative approach and adaptability to evolving technology needs, consistently delivering reliable network solutions. Skilled in network configuration, troubleshooting, and IT support.
Overview
8
8
years of professional experience
Work History
Unified Communications Voice Engineer
Marine Corps
05.2023 - Current
- Optimized voice network performance by monitoring and maintaining Unified Communications systems.
- Developed customized training materials for end-users to promote effective utilization of Unified Communications features and functionalities.
- Mentored junior team members by sharing technical expertise, providing constructive feedback, and fostering a collaborative work environment.
- Provided expert guidance on best practices for voice network design, implementation, and maintenance during project planning stages.
- Implemented effective troubleshooting techniques to resolve complex technical problems quickly and efficiently.
- Managed numerous concurrent projects involving multiple stakeholders while consistently meeting deadlines and delivering high-quality results.
- Reduced downtime for clients by proactively addressing potential issues in the voice infrastructure.
- Oversaw daily operations of the voice network environment to guarantee high availability and exceptional performance levels for all users within the organization.
- Streamlined communication processes by configuring and managing IP telephony devices, including phones, gateways, and servers.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
- Installed, maintained and supported voice/data applications.
- Worked closely with network administrators and server engineers to deliver quality service.
- Coordinated installation of new users and relocations of existing users.
- Installed, maintained and supported VoIP applications.
- Monitored overall network performance.
- Oversaw decrease in average daily number of trouble tickets by 75% after expanding helpdesk support to 24/7 operations.
- Answered questions regarding VTC and VOSIP issues, resulting in 65% fewer calls to helpdesk.
- Followed standards and procedures to maintain safe work environment.
- Accurately read, understood and carried out written instructions.
- Developed and implemented procedures for preventive maintenance, backup, and data recovery.
- Accurately documented user support activities, such as system problems, corrective actions, resolution status and completed equipment installations.
- Reviewed and interpreted facility orders, network design orders and circuit layout orders.
Network Administrator
Marine Corps
10.2020 - 05.2023
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Identified and immediately resolved issues with network devices.
- Assisted IT staff on troubleshooting issues and closing calls.
- Monitored system performance and responded to alerts.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Reduced downtime with proactive identification and resolution of IT issues.
- Developed and refined build process and configurations, and contributed to network automation.
- Maintained comprehensive documentation of network topology, hardware inventory, and configuration settings for easy reference during troubleshooting efforts.
- Trained junior staff members on proper network administration techniques to ensure consistency in operations across the IT department.
- Streamlined user experience by configuring switches, routers, and other networking equipment for optimal performance.
- Collaborated with cross-functional teams on large-scale IT projects, providing expertise in network design and implementation strategies.
Network Technician
Marine Corps
01.2017 - 10.2020
- Installed cabling, wireless routers and telephone systems for data communications networks.
- Performed network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure.
- Replaced failed hardware in server rack systems, swapping hard disks, power supplies and other field serviceable components.
- Improved network reliability by troubleshooting and resolving hardware and software issues.
- Ran cabling and installed data drops for new node installations.
- Diagnosed and resolved hardware, software and network problems and replaced defective components.
- Troubleshot hardware and software to determine and rectify network problems.
- Installed patches and performed backups, system builds and image updates.
- Supported users both local and by phone with problem resolution and education.
Education
High School Diploma -
Jean Ribault Senior High School
Jacksonville, FL05-2017
Skills
- Network troubleshooting
- Customer support
- Wireless communications
- Training and mentoring
- Call routing
- Video conferencing
- Disaster recovery planning
- QoS implementation
- SIP trunking
- Cisco unified communications
- Unified messaging
- VoIP protocols
- Hardware installation and configuration
- Effective communication
- Telecommunications equipment
- Cisco switch and routing
- Network architecture design
- Troubleshooting
- Telecommunications repair
- Supporting voip
- Network engineering
- Visio
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Voice network design
Timeline
Unified Communications Voice Engineer
Marine Corps
05.2023 - Current
Network Administrator
Marine Corps
10.2020 - 05.2023
Network Technician
Marine Corps
01.2017 - 10.2020
High School Diploma -
Jean Ribault Senior High School
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