Shay Oladipo
Dallas,TX
Summary
. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Unified Communications Voice Engineer
Knight Transportation
Phoenix, AZ
01.2022 - 05.2023
- Genesys Purecloud administrator, onboarding new hires, and webrtc
- Assist with Auto Attendant, assign calling ID and creating resource account
- Creating Calling queue, Call flow, and setting up business hours
- Toll-free number, transport call routing, with conference number assignment
- Enabling and disable MFA with phone sign in issue
- Assist with opening support ticket with Microsoft
- Supported end-users with network and device troubleshooting and diagnosis.
- Experienced in Genesys pure cloud, such as number purchasing, porting, and provisioning
- Microsoft exchange online migration
- Experience with Microsoft’s broader productivity and foundational suites, including Office 365 admin center, Exchange online ,outlook, Active Directory, Group Policy, SharePoint and Teams
- Experience with Microsoft teams channels, and teams group
- Identified areas of operation that need upgraded software, voicemail and telephone equipment.
- Experience with teams phone system and enterprise voice
- Experience in deploying and configuring teams audio, video and telephony solution as well as integration with Exchange/Office 365 unified messaging
- Troubleshooting call failures in team direct routing
- Assist with creating teams channel adding and removing user access, assigning number to user teams dial plan using powershell
- Troubleshooting call quality issues with MS call analytics
- Experience in command line and powershell scripting
- Worked closely with network administrators and server engineers to deliver quality service.
- Creating distribution group, shared mail box, in admin center and Azure
Transportation Specialist Contract
Amazon
Phoenix, AZ
06.2021 - 12.2021
- Organized delivery schedules and provided customers with timely updates.
- Worked with providers such as freight carriers to resolve delivery problems and make schedule adjustments.
- Communicated delays and early arrivals to management.
- Coordinated driver loads and managed dispatch tasks.
- Reported maintenance and repair needs for transportation vehicles and equipment.
- Coordinated product shipments from point of origin to destination.
- Carried out complex pricing studies and analyzed potential carriers.
- Communicated with drivers during transit, clearly conveying route updates.
- Analyzed network distribution and performed optimization studies to recommend changes for reducing cost.
- Kept transportation operations in compliance with company, legal and safety requirements.
- Managed preparation, loading and securing deliveries.
- Negotiated contracts with carriers to secure optimized rates.
- Coordinated dispatching of 500 drivers to accomplish daily delivery requirements.
- Maintained accurate shipment, invoice and expense documentation for reliable reference.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Worked with service providers to resolve issues and correct delays.
Technical Specialist Contract
Maricopa County Sheriff
Phoenix, AZ
01.2019 - 04.2021
- Troubleshot malfunctions and diagnosed issues for equipment and components.
- Managed computer hardware and software by installing new components and updating existing parts.
- Provided training on desktops, laptops and mobile devices for company users.
- Established machine security protocols and set up user accounts.
- Designed, coded and debugged software per business's policies, procedures and security requirements.
- Wrote easy-to-understand user interface text and developer guides to increase end-user comprehension.
- Utilized knowledge of applications, programming and systems functionality to assist employees with technical needs.
- Updated project manager twice weekly regarding status of open projects.
- Administered and promoted optimal utilization of company resources to increase growth and develop various new products.
- Coordinated installation of updated computer programs and systems.
- Expanded systems with new features and structural components.
- Password reset, Active Directory, Noc, hardware and software troubleshooting
Education
Cybersecurity -
Arizona State University
Tempe, AZSkills
Centralized transportation initiativeTroubleshooting and DiagnosingRemote desktop services and supportApplication installationHardware diagnosticsLAN/WANShipment consolidations planningInventory trackingDispatching proceduresRoad safetyLotus NotesNetwork tracesMicrosoft OpenOfficeSupporting VoIPProject LeadershipCTI and IP TelephonyAvaya Voice PortalNetwork TracingSupporting IP TelephonyPowershell scripting
Timeline
Unified Communications Voice Engineer
Knight Transportation
01.2022 - 05.2023
Transportation Specialist Contract
Amazon
06.2021 - 12.2021
Technical Specialist Contract
Maricopa County Sheriff
01.2019 - 04.2021
Cybersecurity -
Arizona State University