Shay Oladipo
Dallas,TX
Summary
. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Unified Communications Voice Engineer
Knight Transportation
Phoenix, AZ
01.2022 - 05.2023
- Genesys Purecloud administrator, onboarding new hires, and webrtc
- Assist with Auto Attendant, assign calling ID and creating resource account
- Creating Calling queue, Call flow, and setting up business hours
- Toll-free number, transport call routing, with conference number assignment
- Enabling and disable MFA with phone sign in issue
- Assist with opening support ticket with Microsoft
- Supported end-users with network and device troubleshooting and diagnosis.
- Experienced in Genesys pure cloud, such as number purchasing, porting, and provisioning
- Microsoft exchange online migration
- Experience with Microsoft’s broader productivity and foundational suites, including Office 365 admin center, Exchange online ,outlook, Active Directory, Group Policy, SharePoint and Teams
- Experience with Microsoft teams channels, and teams group
- Identified areas of operation that need upgraded software, voicemail and telephone equipment.
- Experience with teams phone system and enterprise voice
- Experience in deploying and configuring teams audio, video and telephony solution as well as integration with Exchange/Office 365 unified messaging
- Troubleshooting call failures in team direct routing
- Assist with creating teams channel adding and removing user access, assigning number to user teams dial plan using powershell
- Troubleshooting call quality issues with MS call analytics
- Experience in command line and powershell scripting
- Worked closely with network administrators and server engineers to deliver quality service.
- Creating distribution group, shared mail box, in admin center and Azure
Transportation Specialist Contract
Amazon
Phoenix, AZ
06.2021 - 12.2021
- Organized delivery schedules and provided customers with timely updates.
- Worked with providers such as freight carriers to resolve delivery problems and make schedule adjustments.
- Communicated delays and early arrivals to management.
- Coordinated driver loads and managed dispatch tasks.
- Reported maintenance and repair needs for transportation vehicles and equipment.
- Coordinated product shipments from point of origin to destination.
- Carried out complex pricing studies and analyzed potential carriers.
- Communicated with drivers during transit, clearly conveying route updates.
- Analyzed network distribution and performed optimization studies to recommend changes for reducing cost.
- Kept transportation operations in compliance with company, legal and safety requirements.
- Managed preparation, loading and securing deliveries.
- Negotiated contracts with carriers to secure optimized rates.
- Coordinated dispatching of 500 drivers to accomplish daily delivery requirements.
- Maintained accurate shipment, invoice and expense documentation for reliable reference.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Worked with service providers to resolve issues and correct delays.
Technical Specialist Contract
Maricopa County Sheriff
Phoenix, AZ
01.2019 - 04.2021
- Troubleshot malfunctions and diagnosed issues for equipment and components.
- Managed computer hardware and software by installing new components and updating existing parts.
- Provided training on desktops, laptops and mobile devices for company users.
- Established machine security protocols and set up user accounts.
- Designed, coded and debugged software per business's policies, procedures and security requirements.
- Wrote easy-to-understand user interface text and developer guides to increase end-user comprehension.
- Utilized knowledge of applications, programming and systems functionality to assist employees with technical needs.
- Updated project manager twice weekly regarding status of open projects.
- Administered and promoted optimal utilization of company resources to increase growth and develop various new products.
- Coordinated installation of updated computer programs and systems.
- Expanded systems with new features and structural components.
- Password reset, Active Directory, Noc, hardware and software troubleshooting
Education
Cybersecurity -
Arizona State University
Tempe, AZSkills
Centralized transportation initiativeundefined
Timeline
Unified Communications Voice Engineer
Knight Transportation
01.2022 - 05.2023
Transportation Specialist Contract
Amazon
06.2021 - 12.2021
Technical Specialist Contract
Maricopa County Sheriff
01.2019 - 04.2021
Cybersecurity -
Arizona State University
Similar Profiles
Jonathan MillerJonathan Miller
Billing Associate at Knight TransportationBilling Associate at Knight Transportation
Thierno DialloThierno Diallo
Full Time Truck Driver at Knight TransportationFull Time Truck Driver at Knight Transportation
Dwight ColbertDwight Colbert
Driver at Knight TransportationDriver at Knight Transportation