Charlves Greene
Houston,TX
Summary
Proven Account Manager with a track record of enhancing client satisfaction and retention at Coca Cola Refreshments, CCR. Skilled in Account Management and Teamwork, adept at driving sales growth and collaborating effectively to exceed corporate goals. Achieved significant inventory accuracy improvements, showcasing a commitment to excellence and a keen ability to anticipate client needs.
Overview
15
15
years of professional experience
Work History
Order Replenishing Merchandiser
Coca Cola Southwest Beverages
01.2018 - 06.2024
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Contributed to a safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays.
- Increased brand visibility by designing eye-catching window displays that highlighted new products and seasonal trends.
- Facilitated clear communication between store associates and corporate teams regarding merchandising goals, expectations, and feedback on execution quality.
Inventory Specialist
Coca Cola Refreshments, CCR
11.2014 - 01.2018
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
- Assisted in processing of new inventory and disposal of outdated items to keep products fresh and up-to-date.
- Monitored and adjusted inventory levels to meet customer needs and demands.
- Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
- Completed stock inventories to identify and address issues negatively impacting controls.
- Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
- Conducted thorough analyses of slow-moving items, identifying opportunities for liquidation or promotional activities.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
Acvount Manager
Coca Cola Refreshments, CCR
09.2009 - 11.2014
- Managed multiple accounts simultaneously while maintaining a high level of responsiveness to client inquiries and concerns.
- Executed field visits, inbound and outbound calls to satisfy the sales and service needs of the clients
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
Education
Associate of Arts - Business Administration And Management
Houston Community College
Houston, TX05.1994
Skills
- Account Management
- Customer Service
- Shipping and receiving
- Teamwork and Collaboration
- Stocking and Organization
- Client Relations
- Marketing
- Sales Development
- Heavy Lifting
- Order Fulfillment
- Issue Resolution
- Documentation And Reporting
Timeline
Order Replenishing Merchandiser
Coca Cola Southwest Beverages
01.2018 - 06.2024
Inventory Specialist
Coca Cola Refreshments, CCR
11.2014 - 01.2018
Acvount Manager
Coca Cola Refreshments, CCR
09.2009 - 11.2014
Associate of Arts - Business Administration And Management
Houston Community College
Similar Profiles
Uriel RuizUriel Ruiz
Order Builder at Coca Cola Southwest BeveragesOrder Builder at Coca Cola Southwest Beverages
Lee AlmendarezLee Almendarez
Class A Shuttle Driver at Coca Cola Southwest BeveragesClass A Shuttle Driver at Coca Cola Southwest Beverages
Derek Tijerina-EscobarDerek Tijerina-Escobar
Driver Merchandiser Lead at Coca-Cola Southwest Beverages LLCDriver Merchandiser Lead at Coca-Cola Southwest Beverages LLC
Jose RamosJose Ramos
Order Builder at Coca Cola Southwest BeveragesOrder Builder at Coca Cola Southwest Beverages
Angelica MyersAngelica Myers
Customer Service Representative at ASC HoustonCustomer Service Representative at ASC Houston