Summary
Overview
Work History
Education
Skills
Timeline
Generic

Charly Gray

Denton

Summary

Talented manager experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.

Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.

Overview

4
4
years of professional experience

Work History

Team Lead

Petsmart
08.2024 - 03.2025
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations such as the hotel, floor, receiving, and grooming to provide optimal coverage.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Ensured pets on the floor, sick room, and new arrivals were well taken care of and had food and water at all times.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Collected, arranged, and input information into database system such as SAP.
  • Closed POS systems and counted drawers.
  • Prevented scams.

General Manager of Food Service

Di Abruzzo Italian Market and Deli
08.2022 - 08.2024
  • Tracked food production levels, meal counts, and supply costs.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Oversaw training of more than 20 team members.
  • Addressed and resolved customer service issues to establish trust and increase satisfaction.
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Reviewed and approved employee schedules and timesheets.
  • Purchased food and cultivated strong vendor relationships.

Waitress

Layalina Mediterranean Grill
03.2021 - 08.2022
  • Used cash registers and credit card machines to cash out customers.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Answered customers' questions, recommended items, and recorded order information.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Checked guests' identification before serving tobacco.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Education

High School Diploma -

Texas Connections Academy At Houston
Houston, TX
06-2024

Skills

  • Performance monitoring
  • Attention to detail
  • Employee evaluation
  • Workplace safety
  • Workflow management
  • Relationship building
  • Diversity and inclusion
  • Complaint resolution
  • Customer Service
  • Production monitoring

Timeline

Team Lead

Petsmart
08.2024 - 03.2025

General Manager of Food Service

Di Abruzzo Italian Market and Deli
08.2022 - 08.2024

Waitress

Layalina Mediterranean Grill
03.2021 - 08.2022

High School Diploma -

Texas Connections Academy At Houston

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