Charly Mwanji
Phoenix,AZ
Summary
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
3
3
years of professional experience
Work History
Technician
ASU
Tempe , AZ
01.2024 - Current
- Provided technical support services to customers via phone or email communication.
- Operated specialized diagnostic tools used to identify system faults.
- Worked closely with engineering teams to develop solutions for difficult problems encountered during testing activities.
Call Center Representative
Adecco
Tempe , AZ
05.2023 - 12.2023
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
Payment Operations Specialist
CheckAlt
Tempe , AZ
06.2021 - 03.2023
- Input data into the system while following standard operating procedures and customer specific instructions for processing
- Verify negotiability of checks through customer specific instructions for processing
- Analyze all transactions to ensure payments are properly processed
- Log and maintain daily records of client work as specified
- Follow established security procedures for the company, department, and building
- Make judgment calls regarding routine duties but refer non-routine situations to a supervisor and/or manager.
Sales Associate
Macey's
Scottdale , AZ
02.2021 - 06.2021
- Assist an average of 40 consumers every day in discovering or selecting things and provide recommendations
- Complete money properly and record all transactions accurately
- Provide outstanding customer service, receiving 96% in customer service feedback surveys
- Maintained a clean organized inventory and curated displays of rotating seasonal clothing and accessories.
Education
Bachelor of Science - Business (Global Politics)
The College of Liberal Arts And Sciences
Tempe05.2025
High School Diploma -
Academies At South Mountain
Phoenix, AZ05.2021
Skills
- Business Analysis
- Project management
- Programming
- Banking operations
- Microsoft Excel
- Contract reviewing
- Collections
- Claims Processing
- Finance
- Computer Coding
Leadership And Activities
The Black Business Student Association, Tempe, AZ, An active member, 08/2021, Present, Gain more knowledge on professionalism, career advancement, and educational success. Participated in the meeting and events, networked with guest speakers to know more about the business industry.
Languages
Swahili
Native/ Bilingual
French
Elementary
Timeline
Technician
ASU
01.2024 - Current
Call Center Representative
Adecco
05.2023 - 12.2023
Payment Operations Specialist
CheckAlt
06.2021 - 03.2023
Sales Associate
Macey's
02.2021 - 06.2021
Bachelor of Science - Business (Global Politics)
The College of Liberal Arts And Sciences
High School Diploma -
Academies At South Mountain
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