Charlyn Cooper
Pooler,GA
Summary
Always seeking challenging positions, utilizing abilities developed through my experience and education, with the opportunity for professional growth based on performance. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Security Supervisor
Securitas Security Services
Savannah, GA
06.2023 - Current
- Oversee the daily workflow, schedules, prepares and conducts training for new hire
- Assessed current Security processes and procedures periodically making adjustments as needed in order maximize efficiency.
- Ensured security staff is properly trained and certified in accordance with company policies and local regulations.
- Developed strategies for mitigating risks associated with physical security elements such as locks, cameras, alarms.
- Performed periodic testing of fire alarm systems throughout the facility ensuring functionality at all times.
Branch Manager
Hertz
Savannah, GA
01.2021 - 06.2023
- Increased sales for store by 30% each month over previous year, trained new employees on new procedures and sale tactics, delegated tasks to employees, solved problems with complicated customers
- Provided feedback on employee performance evaluations conducted by supervisors.
- Developed strategies to increase customer satisfaction and loyalty.
- Analyzed data to identify trends related to products, services, customers and markets served by the branch.
- Monitored financial performance of the branch on a monthly basis.
- Coordinated promotional campaigns for new products or services in order to boost sales revenue.
- Participated in community events to promote brand awareness.
- Created reports summarizing operational performance metrics for senior management review.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
Location Manager I
Hertz
Savannah, GA
10.2018 - 01.2021
- Managed daily operation of location, established standards and procedures for staff daily, completed reports needed by General Manager time efficiently, prepared payroll for staff, prepared schedules for staff, cleaned vehicles needed daily, coached CSR's to increase sales revenue, ordered supplies needed by office
- Maintained accurate records of inventory levels to ensure that stock was available when needed.
- Provided guidance and direction to team members regarding their daily tasks.
- Assessed customer feedback surveys to determine areas where service could be improved.
- Resolved customer complaints in a timely manner and addressed any issues that arose at the store level.
Office Manager
Massey Services, Inc.
Mcdonough, GA
01.2006 - 10.2018
- Manage a 4-member team surpassing company standard of 15 percent growth in sales monthly by 20 percent,
- establish standards and procedures for staff daily, prepare payroll for staff of four, make collection calls for payments (A/R), balance books daily, perform staff audits, prepare monthly schedule for staff daily assignments
- increase staff morale with staff incentives to promote sales revenue, demonstrate an unwavering commitment to customer service
- adding new customers while maintaining premium service levels with existing accounts, conduct weekly meetings for staffing achievement
Accountant
Baco Exterminating, LLC
Norcross, GA
01.2004 - 01.2006
- Conducted audits, balanced company books monthly, transferred money to companies proper accounts
- Recorded required data for incident reports and files.
- Interviewed and hired security personnel with strong skill sets and expertise.
Secretary
Baco Exterminating, LLC
Norcross, GA
01.2002 - 01.2004
- Answered incoming/outgoing phone calls, transferred phone calls to proper departments, filed and organized customer's account, distributed incoming mail to proper department
Education
BA Political Science -
Georgia State University
05.2010
AA Political Science -
Georgia Perimeter College
05.2007
College Prep Diploma -
Collins Hill High School
05.2003
Skills
- Microsoft Word
- Power Point
- Excel
- Adobe
- Quick Books
- Report Analysis
- Security team leadership
- Staffing and scheduling
- Operations Management
- Emergency Response
- Staff hiring
- Relationship building and management
References
Available upon Requests
Accomplishments
- Sister's Striving for Excellence ( Sorority Savannah State, 2003)
Certification
- Notary (Chatham County)
Timeline
Security Supervisor
Securitas Security Services
06.2023 - Current
Branch Manager
Hertz
01.2021 - 06.2023
Location Manager I
Hertz
10.2018 - 01.2021
Office Manager
Massey Services, Inc.
01.2006 - 10.2018
Accountant
Baco Exterminating, LLC
01.2004 - 01.2006
Secretary
Baco Exterminating, LLC
01.2002 - 01.2004
BA Political Science -
Georgia State University
AA Political Science -
Georgia Perimeter College
College Prep Diploma -
Collins Hill High School
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