Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
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CHARLYN GARCIA-PILLADO

Houston,TX

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Experienced in troubleshooting computer hardware and software issues in customer-focused environment.

Overview

8
8
years of professional experience

Work History

Customer Support Specialist

JELLYFISH LLC
St Louis, MO
05.2021 - 11.2023
  • Provided excellent customer service by efficiently resolving issues and responding to inquiries.
  • Provide excellent care to patients who obtain Medical Green Card.
  • Assist patients filling out application form for Medical Green Card and submit to the State.
  • Answering inquiries of potential patients via Chat, Email, Phone Call.
  • Manage Social Media inquiries.

Sales Associate Specialist

Dillard's
Aurora, CO
12.2019 - 02.2021
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items, selections and join reward programs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Maintained clean sales floor and straightened and faced merchandise.

Customer Support Specialist

Macy's
Aurora, CO
03.2019 - 12.2019
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Answered questions about store policies and addressed customer concerns.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Helped customers complete purchases, locate items, and join reward programs.

Sales Associate II – Office 365 Commercial

Convergys Philippines Services Co
06.2017 - 06.2018
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Answered customer questions about which Office Product is suitable for their need.
  • Assisted customers with order placement, product returns and order tracking.
  • Responded to clients with best excellent service and provide the accurate technical solutions for the product issues and services.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Chat Support for Microsoft Answer Desk

Convergys Philippines Services Co
09.2015 - 05.2017
  • Responded to customer inquiries and provided accurate technical solution via live chat.
  • Assisted customers with order placement, product returns and order tracking.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Helped clients installing Products and Services.
  • Assisted customers to fix technical problems with software and hardware.
  • Cultivated relationships with new customers and maintained good partnerships with existing clients.

Education

Bachelor of Science - Computer Science And Programming

SKILL POWER INSTITUTE
Rizal, Ph
04.2015

Skills

  • Installation Windows and Office 365
  • Advanced - Microsoft Office Software
  • Proficient in reading and writing (English, Tagalog)
  • Speak Basic Spanish
  • Complex Problem-Solving
  • Customer Service Skills
  • Product Sales
  • Data Entry
  • Critical Thinking
  • Phone Inquiries
  • Teamwork

Languages

English
Full Professional
Spanish
Elementary

Affiliations

  • I love spending time and hanging out at the park. Walking, running, play jenga or corn hole with family every weekend.
  • Gardening makes me happy as well.
  • Play Badminton and tennis to keep me active and fit.
  • I love to travel and experience new things.
  • Organizing things at home is my recent self-care and makes me happy then I get to sit on my couch with my daughter and watch her favorite show.

Timeline

Customer Support Specialist

JELLYFISH LLC
05.2021 - 11.2023

Sales Associate Specialist

Dillard's
12.2019 - 02.2021

Customer Support Specialist

Macy's
03.2019 - 12.2019

Sales Associate II – Office 365 Commercial

Convergys Philippines Services Co
06.2017 - 06.2018

Chat Support for Microsoft Answer Desk

Convergys Philippines Services Co
09.2015 - 05.2017

Bachelor of Science - Computer Science And Programming

SKILL POWER INSTITUTE

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CHARLYN GARCIA-PILLADO