Landry Turner
Toronto,Ohio
Summary
Results-driven IT Technician with over 3 years of experience managing high-volume IT environments. Adept in Microsoft Exchange, Windows Server, and helpdesk operations. Committed to leveraging my technical skills, customer support experience and leadership abilities to contribute to and enhance IT team performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Support Specialist
Smith Micro Software Inc.
10.2021 - 08.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Multitasked to handle diverse customer needs while prioritizing specific tasks to keep up with challenging deadlines.
- Monitored system performance to identify potential issues.
- Generated reports to track performance and analyze trends.
- Diagnosed and troubleshot hardware, software, and network issues.
- Created user accounts and assigned permissions.
Tier 1 Team Lead
Magna5 LLC
04.2021 - 10.2021
- Supported Tier 1 Manager by leading team members, distributing workload, and managing call-offs and other daily operational tasks
- Coordinated with team members to ensure clarity of tasks and timely completion
- Provided guidance and problem-solving assistance to team members facing challenges or requiring clarification.
- Worked different stations to provide optimal coverage and meet production goals
- Coached team members in techniques necessary to complete job tasks
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills
IT Operations Center Engineer
Magna5 LLC
08.2018 - 04.2021
- Delivered technical support for up to 40 clients in a dynamic, team-based environment
- Executed large range of tasks from password resets to server setups, demonstrating proficiency in Office 365, Microsoft Exchange, VCenter, Cisco Meraki and Windows Server
- Offered support to other teams and colleagues, fostering a collaborative work environment.
Systems Engineer Intern
CMIT Solutions of Pittsburgh South
04.2018 - 05.2018
- Executed tasks such as printer mapping, server restarts, and troubleshooting, often independently or with minimal supervision
- Gained hands-on experience with VMWare, Active Directory, and Microsoft Exchange
- Conducted hardware and software installations and configurations; utilized Autotask for ticketing and Continuum for remote support.
Usher
Live Nation
06.2015 - 07.2016
Intern
Jefferson County JVS
08.2014 - 05.2016
- Collaborated with a team to install and configure network hardware including switches and patch panels for student computers
- Assisted with printer and computer maintenance tasks, and supported IT Tech with hardware installations.
Education
Associate of Science in Information Technology - Network Security and Computer Forensics
Pittsburgh Technical College
Oakdale, PA07.2018
Diploma in Computer Networking Technologies - undefined
Jefferson County Joint Vocational School
Bloomingdale, OH05.2016
Skills
- Windows Server (2008, 2012)
- Windows (7, 8, 10, Vista, XP)
- Cisco Meraki
- Microsoft Exchange
- Office 365 Exchange
- Linux (Ubuntu, Fedora, Kali, Helix)
- Customer service excellence
- Ticket management
- Technical Troubleshooting
Certification
Continuum Training Program: Certified IT Expert, Administration Specialist, RMM Specialist, Help Desk Activation Specialist, Backup Specialist April 2018
Accomplishments
IBM Hackathon Participant – Providence, RI August 2017
Timeline
Customer Support Specialist
Smith Micro Software Inc.
10.2021 - 08.2024
Tier 1 Team Lead
Magna5 LLC
04.2021 - 10.2021
IT Operations Center Engineer
Magna5 LLC
08.2018 - 04.2021
Systems Engineer Intern
CMIT Solutions of Pittsburgh South
04.2018 - 05.2018
Usher
Live Nation
06.2015 - 07.2016
Intern
Jefferson County JVS
08.2014 - 05.2016
Associate of Science in Information Technology - Network Security and Computer Forensics
Pittsburgh Technical College
Diploma in Computer Networking Technologies - undefined
Jefferson County Joint Vocational School
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