Charlyn Jno Lewis
Jamaica,NY
Summary
Immersed in the study of psychology, my dedicated pursuit centers on the intricate theories surrounding human behavior, particularly in the realm of offender rehabilitation. Armed with a profound grasp of psychological concepts, I am poised to apply this theoretical foundation to real-world scenarios. My aim is to not only unravel the complexities of reintegration processes but also to contribute strategically to the dynamic interplay of individuals within societal frameworks. Through my commitment to theoretical excellence, I aspire to be an architect of positive transformations, utilizing psychology as a powerful tool for understanding and facilitating the intricate journey of reintegration.
Overview
7
7
years of professional experience
Work History
Front Desk Agent
Crowne Plaza JFK Airport
09.2021 - Current
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Customer Service Representative
JCPenney
03.2019 - 01.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Restocked and organized merchandise in front lanes.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
Front Desk Receptionist
Real Hospitality Group
04.2017 - 03.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Collected room deposits, fees and payments.
- Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
- Monitored office supplies by checking inventory and placing orders.
Education
Bachelor of Arts - Forensic Psychology
John Jay College of Criminal Justice of The City University of New York
New York, NYAssociate of Science - Psychology
LaGuardia Community College of The City University of New York
Long Island City, NYSkills
- Excellent verbal communication and interpersonal skills
- Profound knowledge of computer and MS office suite including Word, PowerPoint and Excel
- Ability to work efficiently with minimal supervision
- Ability to multitask with good organizational and basic math skills
- Exceptional written communication, record keeping and documentation skills
- Dedicated and meticulous: High level of accuracy and attention to detail
- Initiative and problem-solving abilities
- Available for flexible work schedule
Timeline
Front Desk Agent
Crowne Plaza JFK Airport
09.2021 - Current
Customer Service Representative
JCPenney
03.2019 - 01.2021
Front Desk Receptionist
Real Hospitality Group
04.2017 - 03.2020
Bachelor of Arts - Forensic Psychology
John Jay College of Criminal Justice of The City University of New York
Associate of Science - Psychology
LaGuardia Community College of The City University of New York
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