Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katuhra Brooks

Jamaica,NY

Summary

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

7
7
years of professional experience

Work History

Test Center Administrator

Prometric
05.2025 - Current
  • Manage candidate check-in processes, ensuring accurate identification verification and documentation.
  • Administer test center operations to ensure a smooth and efficient examination process.
  • Coordinate scheduling of candidates, optimizing resource allocation for peak periods.
  • Monitor testing environment for compliance with established security protocols and procedures.
  • Assist in training new staff on operational procedures and customer service standards.

Warehouse Worker

Amazon
09.2020 - 10.2024
  • Collaborated with team members to streamline packaging processes, reducing downtime and improving output.
  • Implemented organizational systems for storage areas, optimizing space utilization and accessibility of products.
  • Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.

Call Center Rep

Con Edison
10.2019 - 02.2020
  • Collaborate with cross-functional teams to address customer escalations and provide comprehensive solutions.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Managed high-volume inbound calls, ensuring prompt and courteous service to all customers.
  • Resolved customer inquiries by accurately utilizing company resources and systems.

Direct Support Provider

Human First
10.2018 - 10.2019
  • Supported individuals with disabilities in daily living activities, including personal care, meal prep, and transportation to appointments.
  • Facilitated social and recreational outings to promote community integration and enhance quality of life for clients.
  • Implemented behavior support plans and crisis intervention techniques to ensure the safety and well-being of individuals in my care.
  • Maintained detailed documentation of client progress, behaviors, and goals in accordance with agency standards and regulations.

Education

Bachelor of Science - Small Business Management - Entrepreneurship

DeVry University
New York, NY
06-2026

Skills

  • Typing speed: 40 WPM
  • Proficient in active listening
  • Effective call management
  • Responsive to new challenges
  • Empathetic
  • Skilled in CRM systems
  • Effective time management
  • Conflict-Resolution
  • Detail-oriented data management

Timeline

Test Center Administrator

Prometric
05.2025 - Current

Warehouse Worker

Amazon
09.2020 - 10.2024

Call Center Rep

Con Edison
10.2019 - 02.2020

Direct Support Provider

Human First
10.2018 - 10.2019

Bachelor of Science - Small Business Management - Entrepreneurship

DeVry University

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