Shaylin Wallace
Iqor
League City,TX
15
years of professional experience
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Work History
Remote Customer Service Representative
3 Years 4 Months- Managed incoming calls efficiently to enhance customer service experience.
- Managed payment collection and configured payment plans to ensure customer satisfaction and retention.
- Managed customer accounts using CRM systems to ensure accurate records and efficient service delivery.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative (Remote)
7 Months- Handled incoming calls and organized medication schedules to support patient care and adherence.
- Coordinated with healthcare providers to ensure timely medication delivery and patient satisfaction.
- Managed prescription processing through CVS specialty software, ensuring accuracy and compliance.
- Responded to customer requests for products, services, and company information.
Account Solution Specialist (remote)
7 Months- Account solution is billing taking people payments and try to de-escalate situation when there are issues with bills
- Developed customized solutions for patients with complex medication needs.
- Collaborated with healthcare providers to ensure seamless patient care coordination.
- Analyzed patient data to identify trends and optimize medication management processes.
Caregiver
5 Months- Assisted patients with daily tasks and mobility Facilitated patient mobility and comfort within their home environment. Managed patient care by addressing specific needs and concerns. Provided support to patients to improve their quality of life.
- Provided compassionate care to clients, ensuring comfort and safety in daily activities.
- Assisted clients with personal hygiene, grooming, and mobility support to enhance independence.
Package Handler
3 Years 7 Months- Loaded raw product, inspected, and packaged product for customers orders.
- Recorded hourly data on products tested, production dates, and times to ensure accurate tracking and compliance.
- Loaded raw product, inspected, and packaged product for customer's orders.
- Completed forms for stock description, quantity, unit of issue, and classification requirements for incoming and outgoing materials to maintain organized inventory management.
- Competent at completing suitable forms relating to stock description, number, unit of issue, and the classification requirements for incoming and outgoing materials.
Education
High School Diploma
Skills
Customer service experience
Efficient data entry
Proficient in QuickBooks
Typing proficiency
Microsoft Office proficiency
Typing speed: 40 WPM
Computer and phone support
Effective message communication
De-escalation techniques
High-pressure adaptability
Problem solving skills
Critical thinking
Active listening
Great communication skills
Communication skills
Timeline
Remote Customer Service Representative
Iqor
01.2023 - 05.2026Read More
Customer Service Representative (Remote)
CVS SPECIALITY
10.2022 - 05.2023Read More
Account Solution Specialist (remote)
CVS SPECIALTY PHARMACY
10.2022 - 05.2023Read More
Caregiver
HUMANE HEALTH CARE INC
08.2022 - 01.2023Read More
Package Handler
Sta force
03.2011 - 10.2014Read More
Dickinson High School
High School Diploma
Read More