Darrell Matheny
Rock Hill
Summary
Strong ability to work independently, and Possess the skills to provide excellent customer service, contribute to the success of a company core business objectives and be a part of a diverse inclusive group with in the company.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Remote Customer Service Representative
LiveOps Nation
Rock Hill
01.2023 - 12.2023
- Advise and engage customers in selecting optimal company products
Delivery driver
Uber
Rock Hill
05.2021 - 01.2023
- Observed traffic laws and safety protocols
- Trans parcels in alignment with schedule to achieve delivery goals
- Maintained accurate records of goods delivered and collected payments as required.
Personal Assistant/Caregiver
Ensure Home Care services
Rock Hill
03.2021 - 09.2022
- Provided client with a comforting environment
- Assisted patient with everyday tasks, skills, activities and needs
- Checked patient's pulse, temperature, respiration
- Monitored patient's nutritional requirements
- Performed light housework duties
- Coordinated schedules for healthcare professionals and clients in home care services.
- Managed communication between clients, families, and caregivers to ensure smooth operations.
Customer Service Representative/Call Center Agent
Paramount Staffing, Inc. - Duke Energy
Rock Hill
09.2020 - 03.2021
- Greeted customers
- Managed customer accounts
- Resolved customer issues
- Worked in the inbound call center from home
- Collected and documented orders
- Responded to inquiries and issues
- Assisted customers with questions
- Interacted with customers through live chat
- Kept records of customer complaints
- Handled billing issues and order inquiries
- Assisted customers with inquiries regarding energy services and billing issues.
- Evaluated customer feedback to identify areas for improvement in the call center operations.
Courier Driver
St. Claire Regional Medical Center INC, Infusion Solutions
Charleston
01.2019 - 06.2019
- Provide safe, reliable Home Care pharmaceutical and medical needs.
- Ensure patients receives deliveries to their residents in a timely fashion.
- Delivered medical supplies to various departments within the healthcare facility.
- Ensured compliance with safety protocols during transportation of sensitive items.
- Maintained accurate records of deliveries and pick-ups for inventory control.
Sergeant to Captain
United States Army
06.1988 - 01.2015
- Company Overview: Veteran of 26 years of experience in the United Army and United States Army Reserves. As an Information Technology Manager oversaw IT projects and led teams of 25 personnel in a dynamic, fast-paced automation environment. Possess skills in staff-action planning, operations, training, IT Support, and advising, derived from conducting domestic and global operations.
- Veteran of 26 years of experience in the United Army and United States Army Reserves. As an Information Technology Manager oversaw IT projects and led teams of 25 personnel in a dynamic, fast-paced automation environment. Possess skills in staff-action planning, operations, training, IT Support, and advising, derived from conducting domestic and global operations.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Recognized by management for providing exceptional customer service.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Education
Bachelor's of Arts - General Studies
West Virginia State University
Institute, WV12.1997
Skills
- Customer Service Experience
- Microsoft Office
- Teamwork
- Communication skills
- Organizational skills
- Sales
- Live Chat
- Microsoft Outlook
- Microsoft Word
- Customer engagement
- Product knowledge
Certification
South Carolina Drivers, 04/01/20, 04/30/28
Military Service
United States Army, United States, Sergeant, to Captain, 06/01/88, 01/31/15, Veteran of 26 years of experience in the United Army and United States Army Reserves. As an Information Technology Manager oversaw IT projects and led teams of 25 personnel in a dynamic, fast-paced automation environment. Possess skills in staff-action planning, operations, training, IT Support, and advising, derived from conducting domestic and global operations.
Personal Information
Authorized To Work: US
Timeline
Remote Customer Service Representative
LiveOps Nation
01.2023 - 12.2023
Delivery driver
Uber
05.2021 - 01.2023
Personal Assistant/Caregiver
Ensure Home Care services
03.2021 - 09.2022
Customer Service Representative/Call Center Agent
Paramount Staffing, Inc. - Duke Energy
09.2020 - 03.2021
Courier Driver
St. Claire Regional Medical Center INC, Infusion Solutions
01.2019 - 06.2019
Sergeant to Captain
United States Army
06.1988 - 01.2015
Bachelor's of Arts - General Studies
West Virginia State University