CHARLYN LONGO
Herndon,USA
Summary
Results-driven professional with a diverse background in sales, customer service, travel analysis, insurance account management, and administrative support. Proven ability to cultivate strong client relationships, manage accounts, and provide tailored solutions to meet customer needs. Skilled in coordinating logistics, handling complex inquiries, and delivering exceptional service in fast-paced environments. Consistently surpass sales targets, enhance customer satisfaction, and ensure seamless operations across multiple industries including travel, insurance, and administration. Leveraging a strong foundation in Information Technology to streamline processes and enhance customer experience. Committed to driving business growth and fostering long-term client loyalty.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Security Travel Analyst
MVM, Inc, ORR Command Center
Ashburn, VA
07.2021 - 03.2025
- Managed Security Travel Work Order requests by inputting data into the Saturn System, ensuring all transportation details are accurately recorded.
- Coordinated with Transport Specialists to confirm assignment of transport and ensure timely and secure movement of personnel.
- Communicated transport requirements and special requests to Transport Specialists to align with specific security needs.
- Collaborated with corporate travel contractor (FROSCH) to book flights, lodging, and ground transportation, ensuring cost-effective and secure arrangements.
- Provided last-minute travel arrangements or cancellations due to inclement weather, travel emergencies, or changes in mission priorities.
- Ensured accurate and up-to-date transportation itinerary information was available to all relevant employees via the Saturn system, promoting smooth operations.
- Sent timely and detailed email updates to Shelters, Supervisors, and Logistics teams, ensuring all parties were informed and aligned with travel schedules.
- Maintained effective communication with key stakeholders to address and resolve any travel-related issues in real-time, ensuring operational continuity.
Patient Services Coordinator
MyEyeDr
Ashburn, VA
09.2019 - 04.2020
- Greeted patients, verified insurance details, collected required paperwork, and ensured accurate patient record updates for efficient visit processing.
- Managed appointment scheduling, confirmed upcoming visits, and sent reminders to patients, enhancing scheduling efficiency and reducing no-shows.
- Answered incoming calls, processed appointment requests, and addressed patient inquiries, providing timely and detailed responses to ensure patient satisfaction.
- Conducted insurance eligibility checks, reviewed coverage details, and informed patients about their benefits to ensure proper understanding and accurate billing.
- Processed patient payments, addressed billing inquiries, and maintained accurate financial records to ensure smooth office operations.
- Coordinated patient flow within the office, optimizing office efficiency and minimizing wait times to improve the patient experience.
- Cross-trained in various roles such as eyewear consulting and assisting optometric technicians, contributing to a collaborative and versatile team environment.
Account Manager
Statefarm Insurance
Leesburg, VA
09.2018 - 03.2019
- Managed a portfolio of clients accounts, building and maintaining strong relationships to ensure customer satisfaction and retention.
- Provided expert advice on a wide range of State Farm products, including auto, home, life, and health insurance, tailoring recommendations to meet each client's needs.
- Successfully processed insurance claims, coordinated with adjusters, and ensured timely resolution for clients.
- Achieved a certain percentage of sales targets consistently, contributing to the branch's overall revenue growth.
- Led account reviews, offering policy updates and recommending coverage enhancements to meet evolving customer needs.
- Conducted regular follow-ups with clients to ensure ongoing satisfaction, leading to a customer retention rate.
- Collaborated with the claims and underwriting teams to streamline processes, improving customer experience and internal efficiency.
- Answer any questions or concerns policy holders have with their insurance claims
Administrative Assistant II
Fairfax County Facilities Management
Fairfax, VA
09.2011 - 09.2015
- Created, dispatched, and tracked all facility maintenance work orders from initial request to work task completion using the TRIRIGA database.
- Developed and implemented an efficient ticketing system to monitor incoming work order tickets, ensuring streamlined processing and response.
- Typed and maintained technical support documentation for work orders and facility-related tasks.
- Processed customer service requests from multiple sources, including online submissions, emails, telephone calls and scheduled preventive maintenance requests.
- Performed data entry across multiple screens, ensuring accurate and efficient information tracking.
- Assessed and prioritized incoming work requests in the Work Control Call Center, ensuring quick and appropriate response to all inquiries.
- Provided coverage for emergency phone lines handling alarm calls and urgent requests during after-hours and on-call shifts.
- Developed and maintained a tracking system for monitoring the progress of work and project deadlines.
- Prepared and generated ad-hoc reports using the TRIRIGA system to provide supervisors with insights on resource usage, work progress, and operational performance.
Education
Information Technology
MyComputerCareer
Raleigh, NC03.2020
Bachelor of Arts (B.A.) - Interior Design
The Art Institute of Northern Virginia
Sterling, VA04.2012
Skills
- Core understanding 7 layers of OSI model
- Risk Management
- Data Integrity Assurance
- Problem Analysis
- System Administration
- Confidential Data Protection
- Windows 10, 81, XP
- MacOS / iOS
- Google Analytics
- Microsoft 365
- SATURN System
- TRIRIGA System
- Attention to Details
- Strong Collaboration Skills
- Leadership Abilities
- Work Orders
- Audit support
- Project management
- Workflow Analysis
- Incident reporting
- Strategic planning
- Business operations analysis
- Security solutions
Certification
- CompTIA Security + SY0-601
- Information Technology Security and Administrative
- The U.S. Department of Health and Human Services
- Cyber Security Awareness Training
- Percipio Trainings and Certifications
LANGUAGES
Tagalog Bilingual
Spanish Beginner
Timeline
Security Travel Analyst
MVM, Inc, ORR Command Center
07.2021 - 03.2025
Patient Services Coordinator
MyEyeDr
09.2019 - 04.2020
Account Manager
Statefarm Insurance
09.2018 - 03.2019
Administrative Assistant II
Fairfax County Facilities Management
09.2011 - 09.2015
Bachelor of Arts (B.A.) - Interior Design
The Art Institute of Northern Virginia
Information Technology
MyComputerCareer
ADDITIONAL INFORMATION
- USA Citizen
- Tier 2 Public Trust Clearance