Charlyn Vera

• Executed comprehensive sales channel analysis and benchmarking to enhance sales productivity.
• Responsible for overall daily operation of the store and supervision of the staff
• Facilitated team engagement in side-by-side selling to enhance customer interactions and maximize sales opportunities.
• Supervised daily store operations to ensure optimal customer service and product availability.
• Trained and mentored staff on sales techniques and customer engagement strategies.
• Implemented inventory management systems to track stock levels and reduce shrinkage.
• Developed employee schedules to optimize staffing based on peak traffic periods.
• Designed and executed regional sales incentive programs to drive revenue growth.
• Coordinate with inbound sales and retention departments to leverage best practices for product positions, sales presentations, promotional offer use, retention tools, and overall sales expectations.
• Develop and implement regional sales incentives to meet and exceed growth objectives.
• Manage compensation plan programs and implement changes to improve employee motivation and sale performance while controlling overall cost per sale.
• Communicated business initiatives to support sales and service performance standards. Collaborated with teams to clarify goals and expectations. Assisted in aligning departmental objectives with overall business strategies.
• Store manager at Arlington Heights location 2019 - 2021

• Lead a team of 70 people across four locations
• Developed and executed marketing strategies to drive product awareness and customer engagement.
• Analyzed market trends and consumer data to inform promotional campaigns and pricing strategies.
• Collaborated with cross-functional teams to enhance customer experience through targeted initiatives.
• Managed local market budgets, ensuring alignment with overall business objectives and ROI targets.
• Onboard new Store Managers
• Executed SLT Retail Road show and Van Tour

• Sales Management by generating new leads with targeted businesses through various prospecting activities, including cold calling, canvassing, customer referrals, and partner relationships. Focuses on goal achievement and is results driven.
• Account Management focused to exceed customer expectations through strong customer service orientation and excellent follow up skills.
• Internet and voice solutions expert staying abreast of competitive landscape and emerging technologies to best position Comcast Business Services in the marketplace.
• Participates in out-of-the-office meetings with customers on a regular basis and demonstrates excellent verbal and written skills and skill in presenting, persuading, and negotiating.
• Internal subject matter expert across the division spearheading cellular solution selling by presentation and side by side field work resulting in growth in metric.
• Developed and maintained strong relationships with business clients to drive sales growth.
• Conducted comprehensive needs assessments to identify customer requirements and tailored solutions accordingly.
• Collaborated with cross-functional teams to enhance product offerings and service delivery for clients.
• Delivered presentations to stakeholders on product features, benefits, and competitive advantages.

• Delivered exceptional customer service, enhancing client satisfaction and loyalty.
• Trained and mentored new staff on sales techniques and product knowledge.
• Utilized point-of-sale systems to process transactions efficiently and accurately.
• Effectively demonstrate and educate new and existing customers on products and services
• Proactively use retention techniques to prevent cancellation of services
• Host team huddles
• Serve as a mentor, producing rapid results in closing the gap between video to internet quota
• Graduate of the Retail Career Advancement program
• High quality coaching analysis / involved with mentee's one on one evaluations

Consistently delivered superior B2C sales results by engaging customers and nurturing relationships with new and existing customers, demonstrating customer service expertise through consistently meeting or exceeding leadership-established monthly goals.

• Delivering high revenue and volume per quarter, consistently ranking in the top 25% of 300 agents
• Averaged KPI scorecard at Highly Effective YOY
• Center Quarterly and Monthly awards for superior sales performance
• Served as a SME for new product launches and sales positioning strategies for the call center