Microsoft Teams
Charlyne Jacques
Property Manager
Fort Lauderdale,FL
Summary
Skilled at acquiring customers and servicing accounts to promote consistent revenue growth. Expert CRM Bullhorn user with skills in lead optimization and customer problem-solving. Bringing top-notch planning and multitasking abilities packaged with industrious and driven approach.
Multi-talented Account Coordinator consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.
Overview
8
8
years of professional experience
Work History
Onboard Credential Specialist
Cross Country Healthcare
Boca Raton, Florida
02.2022 - 09.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Account Manager
Reid Hein & Associates, LLC
Kirkland, Washington
07.2020 - 10.2021
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Championed the adoption of new software tools that streamlined workflows across multiple departments.
- Improved team collaboration by initiating regular strategy meetings.
- Increased efficiency by automating routine tasks with software solutions.
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Implemented customer feedback system to inform product development.
- Assisted in developing strategic plan that aligned with long-term company goals.
- Gathered, organized and input information into digital database.
- Evaluated customer needs and feedback to drive product and service improvements.
Client Account Liason and Licensing Specialist
Hayes Locums LLC
Ft Lauderdale, FL
09.2018 - 04.2020
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Proactively managed client correspondence and recorded all tracking and communications.
- Consulted with External specialists to establish new business partnerships through exploratory and informative meetings focused on value and benefits of device solutions.
- Maximized business potential by providing excellent customer service and ensuring 100% client retention.
- Provided suggestions for process, application or documentation improvement.
- Increased customer satisfaction rates by 95% through effective quoting and customer service.
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
Administrative Coordinator
Broward Addiction Recovery Center -IRT/DETOX
Coral Springs, FL
03.2018 - 03.2018
- Monitored and directed incoming mail and prepared outgoing mail.
- Collaborated in timely processing of billing and accounts receivables.
- Coordinated 6 meetings per week by reserving conference rooms and sending electronic meeting invitations to participants.
- Directed peer counselors across 3 departments.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Managed CRM database, including troubleshooting, maintenance, updates and report generation.
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
HR CLERK
Southern Glazer's Wine And Spirits LLC
Miramar, FL
01.2017 - 01.2018
- Recruited and screened qualified potential employees
- Assisted with meetings and presentations within company
- Received and responded to varied questions from applicants, employees and managers and escalated difficult questions to higher-level human resource employees
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping
- Responded to incoming phone calls and handled sensitive and confidential information with discretion and diplomacy
- Improved office efficiency by effectively managing internal communications and correspondence
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency
- Delivered friendly assistance with new hires throughout interviewing and hiring process
- Managed employee exit interviews and paperwork
- Improved data collection accuracy by submitting account information with no errors
- Assisted with on-boarding process of 20 new hires in weeks time
Payroll Clerk
Transit, Governmental Center
Plantation, FL
10.2015 - 09.2016
- Maintained employee confidence and protected payroll operations by keeping information confidential
- Operated 10-key calculators, computers, fax machines, copy machines and other office equipment to produce and payroll documents
- Verified timekeeping records and handled any discrepancies with employees
- Researched and resolved time discrepancies
- Updated employee banking records when it was necessary
- Processed payrolls on both Tim-is Software and Payroll log basis for more than 1000 employees nationally
- Resolved Payroll problems, improved operations and provided exceptional client support
Education
Bachelor of Science - Health Administration
Florida Atlantic University
Boca Raton, FL12.2001
Skills
- Lead prospecting
- MS Office
- Operational improvement
- Communications
- Account servicing
- Team management
- Business operations
- Customer service
- Client scheduling
- Account management and updating
- Strategic Planning
- Scheduling
- Problem resolution
- Organization
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
RemoteOn-SiteImportant To Me
Work-life balancePaid sick leaveHealthcare benefitsPersonal development programs401k matchWork from home optionPaid time off4-day work weekCompany CultureFlexible work hoursStock Options / Equity / Profit SharingTeam Building / Company RetreatsCareer advancementQuote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Software
Microsoft Office
Customer Relation Management
Excel
Power point
Multiline telephone
Fax machine
Copier/Scanner
Adobe
Languages
English
Full Professional
Creole
Native or Bilingual
Timeline
Onboard Credential Specialist
Cross Country Healthcare
02.2022 - 09.2023
Account Manager
Reid Hein & Associates, LLC
07.2020 - 10.2021
Client Account Liason and Licensing Specialist
Hayes Locums LLC
09.2018 - 04.2020
Administrative Coordinator
Broward Addiction Recovery Center -IRT/DETOX
03.2018 - 03.2018
HR CLERK
Southern Glazer's Wine And Spirits LLC
01.2017 - 01.2018
Payroll Clerk
Transit, Governmental Center
10.2015 - 09.2016
Bachelor of Science - Health Administration
Florida Atlantic University
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