Charlyne Jacques
Fort Lauderdale,FL
Summary
Skilled at acquiring customers and servicing accounts to promote consistent revenue growth. Expert CRM Bullhorn user with skills in lead optimization and customer problem-solving. Bringing top-notch planning and multitasking abilities packaged with industrious and driven approach.
Multi-talented Account Coordinator consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.
Overview
5
5
years of professional experience
Work History
Client Account Liason and Licensing Specialist
Hayes Locums LLC
Ft Lauderdale , FL
2018.09 - 2020.04
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Proactively managed client correspondence and recorded all tracking and communications.
- Consulted with External specialists to establish new business partnerships through exploratory and informative meetings focused on value and benefits of device solutions.
- Maximized business potential by providing excellent customer service and ensuring 100% client retention.
- Provided suggestions for process, application or documentation improvement.
- Increased customer satisfaction rates by 95% through effective quoting and customer service.
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
Administrative Coordinator
Broward Addiction Recovery Center -IRT/DETOX
Coral Springs , FL
2018.03 - 2018.03
- Monitored and directed incoming mail and prepared outgoing mail.
- Collaborated in timely processing of billing and accounts receivables.
- Coordinated 6 meetings per week by reserving conference rooms and sending electronic meeting invitations to participants.
- Directed peer counselors across 3 departments.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Managed CRM database, including troubleshooting, maintenance, updates and report generation.
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
HR CLERK
Southern Glazer's Wine And Spirits LLC
Miramar , FL
2017.01 - 2018.01
- Recruited and screened qualified potential employees
- Assisted with meetings and presentations within company
- Received and responded to varied questions from applicants, employees and managers and escalated difficult questions to higher-level human resource employees
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping
- Responded to incoming phone calls and handled sensitive and confidential information with discretion and diplomacy
- Improved office efficiency by effectively managing internal communications and correspondence
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency
- Delivered friendly assistance with new hires throughout interviewing and hiring process
- Managed employee exit interviews and paperwork
- Improved data collection accuracy by submitting account information with no errors
- Assisted with on-boarding process of 20 new hires in weeks time
Payroll Clerk
Transit, Governmental Center
Plantation , FL
2015.10 - 2016.09
- Maintained employee confidence and protected payroll operations by keeping information confidential
- Operated 10-key calculators, computers, fax machines, copy machines and other office equipment to produce and payroll documents
- Verified timekeeping records and handled any discrepancies with employees
- Researched and resolved time discrepancies
- Updated employee banking records when it was necessary
- Processed payrolls on both Tim-is Software and Payroll log basis for more than 1000 employees nationally
- Resolved Payroll problems, improved operations and provided exceptional client support
Education
Bachelor of Science - Health Administration
Florida Atlantic University
Boca Raton, FL12.2001
Skills
- Lead prospecting
- MS Office
- Operational improvement
- Communications
- Account servicing
- Team management
- Business operations
- Customer service
- Client scheduling
- Account management and updating
- Strategic Planning
- Scheduling
- Problem resolution
- Organization
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimePart TimeWork Location
RemoteImportant To Me
Work-life balancePaid sick leaveHealthcare benefitsPersonal development programs401k matchWork from home optionPaid time off4-day work weekCompany CultureFlexible work hoursStock Options / Equity / Profit SharingTeam Building / Company RetreatsCareer advancementQuote
Success is often achieved by those who don’t know that failure is inevitable.
Coco Chanel
Timeline
Client Account Liason and Licensing Specialist
Hayes Locums LLC
2018.09 - 2020.04
Administrative Coordinator
Broward Addiction Recovery Center -IRT/DETOX
2018.03 - 2018.03
HR CLERK
Southern Glazer's Wine And Spirits LLC
2017.01 - 2018.01
Payroll Clerk
Transit, Governmental Center
2015.10 - 2016.09
Bachelor of Science - Health Administration
Florida Atlantic University
Similar Profiles
Sophia SiresSophia Sires
Sales Consultant at Hayes LocumsSales Consultant at Hayes Locums
Gao Sua VueGao Sua Vue
Healthcare Recruiter at TLC – The Locums Company, LLCHealthcare Recruiter at TLC – The Locums Company, LLC
BAILEY HAYESBAILEY HAYES
Owner/Lead Event Planner at Hayes Planning, LLCOwner/Lead Event Planner at Hayes Planning, LLC