Charlynn Legg
Bloomington,IL
Summary
Accomplished Claims Associate with a proven track record at State Farm, enhancing customer satisfaction through expert claims processing and empathetic service. Skilled in insurance knowledge and conflict resolution, my leadership at McDonald's further honed my time management and decision-making abilities, contributing to significant team performance improvements.
Overview
4
4
years of professional experience
Work History
Claims Associate - Total Loss
State Farm
Bloomington, IL
10.2023 - Current
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of claims handling.
- Provided exceptional customer service by addressing inquiries promptly and resolving issues professionally.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Developed in-depth understanding of insurance policies and procedures.
- Followed up with customers on unresolved issues.
- Collaborated with team members to develop strategies for efficient claims processing and improved customer experiences.
- Increased customer satisfaction rates through empathetic handling of customer concerns and timely resolutions.
Shift Manager
McDonald's
Bloomington, IL
06.2022 - 12.2023
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Maintained compliance with health and safety regulations, ensuring safe working environment for all employees.
Crew Trainer
McDonald's
Bloomington, IL
05.2020 - 06.2022
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
Education
High School Diploma -
Normal Community High School
Normal, IL05-2022
Skills
- Claims Processing
- Claims
- Insurance knowledge
- Time Management
- Decision-Making
- Conflict Resolution
- Documentation skills
Accomplishments
- Achieved the Good Act Award by being a reliant resource for my peers as well as completing aged salvage claims with accuracy and efficiency.
Timeline
Claims Associate - Total Loss
State Farm
10.2023 - Current
Shift Manager
McDonald's
06.2022 - 12.2023
Crew Trainer
McDonald's
05.2020 - 06.2022
High School Diploma -
Normal Community High School