DENISE STILLSON
Columbia,MO
Summary
- Looking for a challenging and rewarding career that would utilize my expertise both in nursing and in administrative and organizational realms.
- Enthusiastic to learn and ready for new challenges.
- Positive. Motivated. Goal oriented. Disciplined.
- Team Player
Overview
29
29
years of professional experience
Work History
TOTAL LOSS CLAIMS ASSOCIATE
State Farm
COLUMBIA, MO
11.2021 - 07.2024
- Assessed claims to determine validity and appropriateness of coverage according to policy guidelines.
- Conducted research on claim issues, utilizing available resources such as databases and other documentation.
- Developed strategies for resolving complex cases, including those involving multiple parties or high-value items.
- Analyzed data and formulated decisions regarding the approval or denial of claims.
- Interacted with clients via telephone, email, or in person to discuss claim status and provide updates.
- Processed payments for approved claims in a timely manner, adhering to established payment schedules and procedures via ACH, EFT, and drafts.
- Resolved customer complaints related to denied or delayed claims in a professional manner.
- Collaborated with other departments within the organization to address multi-faceted problems that required interdepartmental solutions.
- Maintained accurate records of all claim processing activities in accordance with company policies and procedures.
- Managed title problems.
ADMINISTRATIVE ASSISTANT
SYNERGY SPORTS
COLUMBIA , MO
08.2018 - 03.2020
- Managed the club's sports registration and league assignments
- Photographer
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Processed invoices for payment using accounting software applications.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Answered questions from customers regarding products and services offered by the company.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
VARIOUS POSITIONS
COLUMBIA PUBLIC SCHOOL
COLUMBIA , MO
11.2011 - 03.2020
- Worked both for and with Columbia Public School since 2011 until Covid hit
- Worked a variety of positions from paraprofessional, to classroom aide, to SPED TEACHER
- Variety of duties depending on the school, grade, and position I held
- Worked well with all
- My specialty children with extreme behaviors
ACUTE DIALYSIS NURSE
BAPTIST MEDICAL CENTER
OKLAHOMA CITY, OK
09.1999 - 05.2005
- Responsible for daily dialysis treatments for both long term and chronic acute dialysis patients
- Bed-side dialysis for critically ill patients
- Sound, ethical and independent decision-making ability consistent with medical protocols
- Administered prescribed medications as ordered by the physician or nurse practitioner.
- Assessed patient responses to treatments and interventions, making adjustments as needed.
- Maintained accurate medical records and charts according to established standards.
- Provided emotional support for patients undergoing dialysis treatments in an effort to reduce anxiety levels.
- Performed venipuncture procedures prior to initiating dialysis treatments in order to obtain blood samples.
- Often commended for maintaining the safety, respect and dignity of residents
- Performed physical assessments of patients, including vital signs and weight measurements.
- Provided care to acutely ill patients on dialysis treatments in a hospital setting.
- Educated patients and families about dialysis treatments, medications, diet plans and lifestyle changes.
- Monitored patient progress during treatment and documented all findings accurately.
- Collaborated with physicians to develop individualized plans of care for each patient.
ICU NURSE CCRN BSN
NORTH MEMORIAL MEDICAL CENTER
ROBBINSDALE, MN
06.1997 - 07.1999
- ACLS, TNCC, PALS certified for Level I trauma hospital
- Utilized strong assessment skills to determine necessary patient care
- Treated patients with strokes, head traumas, comas and intracranial hematomas
- Initiated resuscitation measures when necessary following cardiac arrest or respiratory failure events.
- Strong patient care advocate, looking out for patient's and family's best interest
- Assessed and monitored vital signs of critically ill patients.
- Administered medications as prescribed by physicians.
- Facilitated admission and discharge processes for ICU patients.
- Responded quickly and efficiently to any changes in patient condition or treatment plan.
- Analyzed laboratory results and other diagnostic tests in order to develop an appropriate plan of care for individual patients.
- Actively participated in continuing education opportunities related to critical care nursing practices.
- Developed effective communication strategies with fellow healthcare professionals regarding patient status updates.
CRITICAL CARE NURSE
ST. MARY'S MEDICAL CENTER
JEFFERSON CITY, MO
04.1995 - 04.1997
- Delivered high-quality and compassionate care and treatment to cardiac patients post MI, cardiac procedure, or fresh open heart surgery
- Monitored post-op vitals, set up PCA, fluids, reviewed post-op orders and orient patients to unit
- Sound, ethical and independent decision-making ability consistent with medical protocols
- Disciplined, energetic employee who quickly establishes rapport with patients and colleagues
- Utilized strong assessment skills to determine necessary patient care
- Actively participated in daily rounds with physicians providing feedback regarding patients' status and progress towards goals of care plan.
- Maintained a safe environment by following infection control protocols including proper handwashing techniques.
- Managed pain relief interventions utilizing pharmacological agents as well as non-pharmacologic modalities.
- Assessed and monitored vital signs, laboratory results, clinical data, and patient responses to treatments.
- Educated patients and families about critical care procedures, treatments, medications and health maintenance practices.
Education
Bachelor of Science - Nursing, Psychology
University Missouri-Columbia
Columbia, MO12-1994
Associate of Science - Animal Health
Jefferson College
High School Diploma - Science
Delano High School
Skills
- Claims Processing
- Claims
- Insurance knowledge
- Policy Interpretation
- Insurance Claims Review
Hobbies and Interests
Hobby #1 - Gardening, Hobby #2 - Yoga/Fitness, Hobby #3 - Writing, Hobby #4 - Water Skiing
References
References available upon request.
Timeline
TOTAL LOSS CLAIMS ASSOCIATE
State Farm
11.2021 - 07.2024
ADMINISTRATIVE ASSISTANT
SYNERGY SPORTS
08.2018 - 03.2020
VARIOUS POSITIONS
COLUMBIA PUBLIC SCHOOL
11.2011 - 03.2020
ACUTE DIALYSIS NURSE
BAPTIST MEDICAL CENTER
09.1999 - 05.2005
ICU NURSE CCRN BSN
NORTH MEMORIAL MEDICAL CENTER
06.1997 - 07.1999
CRITICAL CARE NURSE
ST. MARY'S MEDICAL CENTER
04.1995 - 04.1997
Bachelor of Science - Nursing, Psychology
University Missouri-Columbia
Associate of Science - Animal Health
Jefferson College
High School Diploma - Science
Delano High School
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