Charlynn Mercer
Fort Myers,FL
Summary
Seeking a position to be able to use my many years of experience in Medical Practice Administration and Revenue Cycle Management. Forward-thinking professional bringing more than years of 25 years of experience working for fast-paced physician practices with multiple locations. Exceptional success driving financial improvements and revenue increases for large specialty practices.
Overview
40
40
years of professional experience
1
1
Certification
Work History
Practice Administrator
Institute for Orthopaedic Surgery & Sports Medicine
2018.03 - Current
- Oversight of all aspects of the (3) location practices and staff
- Increased staff productivity by providing training, guidance, and performance evaluations.
- Managed financial aspects of the practice, including budgeting, billing, and insurance claims processing.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Developed customized reporting tools that allowed for better tracking of key metrics affecting overall practice performance.
- Identified areas for cost reduction by conducting regular audits of operational expenses.
- Successfully transitioned private physician owned to HOPCo
Multi-specialty Director of Coding
21st Century Oncology
2016.06 - 2017.10
- Direct the billing and coding for the entire corporation which consists of providers in 17 states for various specialties as well as provide education to both physicians and staff.
Crisis Pregnancy Counselor/Assistant Events Coordinator
A Women's Pregnancy Center
2013.04 - 2015.04
- Women's Pregnancy Center is a non-profit organization that provides free and confidential services to women and men facing a possible unplanned pregnancy.
- Supported the Events Coordinator in executing detailed logistics plans for successful events.
- Organized marketing materials and promotional campaigns for increased event visibility and attendance.
- Contributed to post-event analysis by gathering feedback from participants, identifying areas of improvement for future events.
- Maintained accurate records of event-related details such as contacts, invoices, or schedules in a centralized database system.
- Provided administrative support to the Events Coordinator through scheduling meetings, maintaining calendars, or updating contact lists as needed.
Assistant Practice Manager for Hospitalists
Schumacher Group
2011.12 - 2012.03
- Managed the day to day functions of staffing, scheduling, billing and payroll as well as worked in conjunction with recruiter to help hire additional physicians
- Represented the Schumacher Group in meetings with hospital executives and other personnel in an effort to build positive relationships in this new program.
Recovery Specialist/Director of Client Relations
Havilah Recovery Solutions
2008.05 - 2011.01
- Recovery specialist – used my Certified Professional Coding expertise to collect Outstanding insurance claims
- Specialized in collection of Accounts Receivable greater than 150 days old
- Filed, refiled, corrected and appealed claims to insure payment
- Billing experience in Family Practice, Pediatrics, OB/GYN, Orthopedics and Surgery
- Performed the credentialing of new physicians and maintained the day to day relationship with our clients.
Practice Manager
OB/GYN Associates of Holland, PC
2000.02 - 2008.05
- Consultant hired by company, to teach medical billing to the staff
- In 2000, hired as their medical billing manager
- Member of EMR implementation committee -as part of this responsibility, I reviewed several EMR's, help to select and implement A4 Healthmatics, resulting in a paperless office within two years
- In December 2005, promoted to Practice Manager of both locations with over forty employees
- Duties were as follows, but not limited to, hiring/firing of employees, annual evaluations, leading monthly staff meetings, payroll, QuickBooks, Accounts payable, preparation of month end reports for the accountants, including productivity reports, review/management of A/R with the focus on outstanding insurance claims, credentialing, daily management of both locations and staff.
Billing Manager
Derick J. Lenters, M.D.
1996.03 - 2000.03
- Managed the billing department for this OB/GYN practice until he clousure of solo practice.
Practice Manager/Medical Billing Specialist
David Meyer, M.D.
1992.01 - 1996.01
- I managed, as well as did the billing, for this solo OB/GYN practice until he closed due to relocation.
Receptionist/Billing
Lakewood Family Medicine
1986.01 - 1992.01
- Responsible for checking patients in/out, verifying patient demographics, insurance information, updating the information, answering the phone
- After two years of employment, promoted to the billing department, responsible for insurance billing for four family practice physicians.
Receptionist/Billing
Charlotte J. Worpel, D.O.
1984.06 - 1986.06
Education
High School Diploma -
Zeeland High School
Zeeland, MI06.1984
Some College (No Degree) - Nursing
Grand Rapids Community College
Grand Rapids, MISkills
- Credentialing Management
- HIPAA Compliance
- Process Improvement
- Human Resources Management
- Athena EHR
- Revenue Cycle Management
- Operations Management
Accomplishments
- Achieved significant decrease in self-pay balances and achieved price transparency to comply with the "No Surprises Act" by introducing HealthMe software for all self-pay patients
- Achieved through implementing Rivet, effectively to help with determining and collecting patient coinsurance/deductibles prior to services being rendered
- Achieved successful Revenue Cycle Management by successfully implementing Athena EHR
- Successfully transitioned a physician owned practice to HOPCo, a healthcare performance outcomes company
Major Accomplishments
I have been in the medical field for 20 years having held positions as Billing Manager, Practice Manager and Practice Administrator. My experience ranges from managing solo practices to large groups with multiple providers and locations. I am also a Certified Professional Coder with membership in the American Academy of Professional Coders as well as a member of the Medical Group Managers Association, Florida Medical Group Managers Association and Michigan Medical Group Managers Association. Additionally, I was nominated for certification with the American College of Medical Practice Executives.
References
- Dr. Blane Kelly, M.D., 239-849-2528, Orthopedic Surgeon, Orthopedic Specialists of SW Florida
- Derick J. Lenters, M.D., (616) 490-1676, Owner/Physician, OB/GYN Associates of Holland, P.C.
- Sandy Barley, 239-910-6182, Financial Coordinator, Institute for Orthopaedic Surgery & Sports Medicine
Certification
- Certified Certified Professional Coder by American Academy of Professional Coders
CPC
I have been a Certified Professional Coder for over 20 years having successfully managed physician office RCM as well as a Revenue Cycle Management company
Timeline
Practice Administrator
Institute for Orthopaedic Surgery & Sports Medicine
2018.03 - Current
Multi-specialty Director of Coding
21st Century Oncology
2016.06 - 2017.10
Crisis Pregnancy Counselor/Assistant Events Coordinator
A Women's Pregnancy Center
2013.04 - 2015.04
Assistant Practice Manager for Hospitalists
Schumacher Group
2011.12 - 2012.03
Recovery Specialist/Director of Client Relations
Havilah Recovery Solutions
2008.05 - 2011.01
Practice Manager
OB/GYN Associates of Holland, PC
2000.02 - 2008.05
Billing Manager
Derick J. Lenters, M.D.
1996.03 - 2000.03
Practice Manager/Medical Billing Specialist
David Meyer, M.D.
1992.01 - 1996.01
Receptionist/Billing
Lakewood Family Medicine
1986.01 - 1992.01
Receptionist/Billing
Charlotte J. Worpel, D.O.
1984.06 - 1986.06
High School Diploma -
Zeeland High School
Some College (No Degree) - Nursing
Grand Rapids Community College
- Certified Certified Professional Coder by American Academy of Professional Coders
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