Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Charmain Coleman

Chicago,IL

Summary

Proven leader with extensive experience in operations and team management, honed at ARIS at Home, Inc. Skilled in strategic planning and relationship building, I excel in optimizing team performance and enhancing customer satisfaction. Demonstrated success in improving service delivery, leveraging strong organizational and communication skills.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Director of Home Services

ARIS at Home, Inc
Hillside, IL
03.2011 - Current

Administrative duties such as; Interviewing applicants, organizing files, managing employees once hired on, coordinating schedules, inputting data, ensuring all credentials are up to date, cultivating client relationships, assessing the needs of the clients and formulating a care plan that reflects those needs, manage the care of the clients, assist with marketing by sending informational emails to customers who inquire about the companies services, go out and meet with families that all for in person presentation of what the company offers, assist with clients care when needed in emergency situations, stay current with my credentials, keep employees and clients in communication with each other for schedule changes or changes in care needs, preform supervisor visits to ensure clients are receiving quality care from employees, preforming employee evaluations, staying informed on any changes in state guidelines or regulations, taking calls from potential clients and assisting them through the process of receiving services, educating families on care of a client and etc.

CNA

Warren Barr Lieberman
Skokie, IL
03.2001 - 03.2002
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.

Education

Nursing

Kennedy King College
Chicago, IL

Skills

  • Strategic Planning
  • Verbal and written communication
  • People Management
  • Operations Management
  • Team Management
  • Staff Management
  • Organizational Development
  • Staff Development
  • Issues Resolution
  • Negotiation
  • Hiring and Retention
  • Contract and Vendor Management
  • Rules and regulations
  • Human Resources Management
  • Company guidelines
  • Teamwork and Collaboration
  • Relationship Building
  • Decision-Making
  • Staff training/development
  • Employee Development
  • Customer Service
  • Performance Evaluation and Monitoring
  • Customer Relations
  • Hiring and Onboarding
  • Quality Assurance
  • Employee Motivation
  • Training Management
  • Performance Evaluations
  • Employee Relations
  • Performance Improvements
  • Customer Service Management
  • Staff hiring
  • Delegating Work
  • Scheduling
  • Schedule Management
  • Records Organization and Management
  • Sound Judgment

Certification

Dementia care specialist certificate

Timeline

Director of Home Services

ARIS at Home, Inc
03.2011 - Current

CNA

Warren Barr Lieberman
03.2001 - 03.2002

Nursing

Kennedy King College
Charmain Coleman