Barbara Haggen
Director in Healthcare
Wausau,WI
Summary
Results-oriented professional with extensive experience in health services management. Skilled in project coordination, decision-making, and fostering partnerships, contributing to improved client satisfaction and operational sustainability across diverse service areas.
Overview
31
31
years of professional experience
Work History
Director of In-Home Services
Midstate Independent Living Choices
Stevens Point, WI
06.2007 - Current
- Beginning in 2007, I came to MILC as an RN Case Manager. During that period, up until 2012, I managed a case load of 60 consumers from enrollment through discharge. This included hiring, training, and supervising the consumer worker(s).
- In 2012, I was promoted to Director of Medicaid Personal Care Services. I supervised 4 RNs in their Case Management of consumers and in supervising their employees, while still managing a case load of my own.
- In 2016, I was promoted to Director of In-Home Services, which included supervision of our Administrative Coordinator and 1 RN. Together, we had a case load of 115 consumers and 140 employees.
- During that time, I recruited multiple RNs until I found the perfect one in 2020.
- In 2022, the two of us became Co-Directors and evenly split our case to cover 13 counties of service.
- We maintained funding through the CLTS County Waiver programs, MCOs through the Family Care program, multiple private insurance companies, the VA Program, and IRIS Consulting Agencies.
- Since 2022, I have designed and implemented comprehensive training programs to enhance service delivery and operational efficiency.
- Partnered with funding sources to identify specific needs and develop effective, customized solutions for individuals with disabilities.
- Oversaw budget management and resource allocation to support organizational goals and program sustainability.
- Established partnerships with local agencies to expand service offerings and improve accessibility for clients.
- Mentored team members, fostering professional development and enhancing overall team performance.
- Advocated for policy changes at the state level to promote rights and opportunities for individuals with disabilities.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Conducted thorough evaluations of policies and procedures to ensure compliance with regulatory requirements.
- Facilitated negotiations with vendors to achieve cost reductions and elevate service standards.
- Analyzed existing processes and executed cost-reduction strategies to maximize company revenue.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Developed and led high-performance executive team by selecting and mentoring candidates for critical leadership positions.
- Directed efforts during critical change periods, ensuring alignment with long-term strategic vision.
- Assessed employee performance and delivered constructive feedback to enhance skill development.
- Managed full-cycle recruitment, including interviewing and hiring, and developed a mentoring program to cultivate a culture of feedback and engagement.
- Optimized staffing levels during peak periods by developing employee schedules and tracking attendance.
- Implemented quality assurance protocols throughout all development phases.
Registered Nurse
Colonial Manor Nursing Home
Wausau, WI
01.2005 - 01.2007
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Provided support for patients'' families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
Registered Nurse
Ministry Home Care
Central Wisconsin
06.2000 - 01.2005
- Trained and mentored new nursing staff, enhancing team performance and ensuring compliance with best practices.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Educated family members and caregivers on patient care instructions.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Managed patients recovering from medical or surgical procedures.
- Monitored patient reactions after administering medications and IV therapies.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
Registered Nurse
Colonial Manor Nursing Home
Wausau, WI
06.1995 - 06.2000
- Administered medications and treatments according to established protocols and patient care plans.
- Monitored patient vital signs, reporting changes to healthcare team for timely interventions.
- Collaborated with interdisciplinary teams to coordinate comprehensive care strategies for residents.
- Developed individualized care plans based on thorough assessments of patient needs and preferences.
Education
Psychology - Mental Health Nursing
North Central Technical College
Wausau, WI12-1997
Associate of Science - Nursing
North Central Technical College
Wausau, WI05-1995
Skills
- Relationship building
- Strategic planning
- Verbal and written communication
- Decision-making
- Team management
- Project coordination
- Budget management
- Staff recognition
- Hiring and retention
- Rules and regulations
- Legal and regulatory compliance
- Partnerships and alliances
- Human resources management
Timeline
Director of In-Home Services
Midstate Independent Living Choices
06.2007 - Current
Registered Nurse
Colonial Manor Nursing Home
01.2005 - 01.2007
Registered Nurse
Ministry Home Care
06.2000 - 01.2005
Registered Nurse
Colonial Manor Nursing Home
06.1995 - 06.2000
Psychology - Mental Health Nursing
North Central Technical College
Associate of Science - Nursing
North Central Technical College
The Army Nurse Corps Spirit of Nursing Award
In graduating from my RN degree, I received this award because of my exceptional abilities and strong leadership characteristics.
2010 Supervisor of the Year Cornerstone Award
This award was presented through the WI Long Term Care Workforce, WI Direct Care Alliance, and the WI Association of Area Agencies on Aging, for my professional leadership and creativity in the field of Long Term Care.