Summary
Work History
Education
Skills
Languages
Timeline
Generic

Charmain Lee

Summary

Highly-motivated employee with desire to take on new challenges as a Sales Associate. Strong work ethic, adaptability, and exceptional interpersonal skills. Able to effectively unsupervised and quickly mastering new skills.

Work History

Fueler

United States Military
1993 - 1997
  • Fueled military aircrafts.
  • Followed guidelines when handling hazardous materials related to fueling operations such as jet fuels, lubricants and chemicals.
  • Attended to fuel spills and accidents promptly and according to established guidelines.
  • Ensured that all safety procedures were followed during fueling operations.
  • Stored, transferred and dispensed petroleum fuel products.
  • Monitored fuel levels in tanks and refilled when necessary while ensuring proper labeling of tanks and containers.

Call Center Representative

Call Center Solutions
1998 - 1999
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Navigated through computer systems to review information and respond appropriately to callers.
  • Monitored call queues in order to prioritize incoming calls by urgency or importance level.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Retail Sales Associate

GNC
2001 - 2003
  • Answered store and merchandise questions and led customers to wanted items.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Demonstrated knowledge of store products and services.
  • Handled customer complaints in a professional manner.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Computed purchases and received and processed cash or credit payment.
  • Recommended, selected and located merchandise based on customer desires.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.

Financial Aid Student Assistant

Substance Abuse Counseling Office-MCRD
2003 - 2004
  • Provided customer service to students via phone, email, or in-person visits.
  • Operated photocopiers and scanners, facsimile machines and personal computers.
  • Collaborated with other departments to provide guidance and support to students seeking assistance with tuition payments.
  • Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
  • Assisted students with the completion of financial aid documents and applications.
  • Answered telephones, directed calls, and took messages.

Promotional Brand Ambassador

Various Brands
2004 - 2005
  • Conducted on-site product demonstrations and sampling activities.
  • Put together eye-catching displays to attract potential customers and encourage questions.
  • Gave out product samples, coupons and pamphlets to encourage sales.
  • Promoted positive company image through superior customer service experiences.

Sales Associate

Hessian Global Goods
2005 - 2013
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Greeted customers and provided exceptional customer service.
  • Handled customer complaints in a professional manner.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Computed purchases and received and processed cash or credit payment.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Answered incoming telephone calls to provide store, products and services information.
  • Recommended, selected and located merchandise based on customer desires.

Massage Therapist

Self-employeed
2013 - 2017
  • Restocked products and maintained treatment rooms for professional appearance and sanitization.
  • Adhered strictly to all state laws governing massage therapy practice.
  • Developed individualized treatment plans based on client assessments and preferences.
  • Performed deep muscle, hot stone, prenatal and other types of massage and treatments.
  • Maintained detailed documentation of all treatments provided to ensure continuity of care between sessions.
  • Worked with oils and treatment aids to improve massage experiences.
  • Increased sales by providing exceptional service and maintaining positive and energetic attitude.
  • Stocked treatment space with linens, supplies and sterilized instruments.
  • Customized treatment strategies based on patient body composition, goals and comfort.
  • Performed pre-massage consultations with clients to assess their medical history, physical condition, and desired results from the session.
  • Promoted health and wellness benefits of massage and related therapies to help clients achieve goals.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Education

Associate of Arts - Behavioral Sciences-Sociology

San Diego City College
San Diego, CA
05-2004

Skills

  • Bilingual
  • Customer Service
  • Client Rapport Building
  • Active Listening
  • Cleaning and Sanitation
  • Problem-Solving
  • Promotional Display Setup
  • Teamwork and Collaboration
  • Punctual and Reliable
  • Product Merchandising
  • Payment Processing
  • Order Processing
  • Negotiating
  • Outgoing Personality

Languages

Spanish
Native/ Bilingual

Timeline

Fueler

United States Military
1993 - 1997

Call Center Representative

Call Center Solutions
1998 - 1999

Retail Sales Associate

GNC
2001 - 2003

Financial Aid Student Assistant

Substance Abuse Counseling Office-MCRD
2003 - 2004

Promotional Brand Ambassador

Various Brands
2004 - 2005

Sales Associate

Hessian Global Goods
2005 - 2013

Massage Therapist

Self-employeed
2013 - 2017

Associate of Arts - Behavioral Sciences-Sociology

San Diego City College

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