Work Type
Full TimePart TimeContract WorkLocation Preference
On-SiteRemoteHybridLocation: Sacramento, CA
Open to relocation: No
Charmaine Banayat
Sacramento,CA
Work Preference
Summary
Detail-oriented healthcare professional with front-office medical experience in patient relations and appointment scheduling. Demonstrated ability to thrive in fast-paced environments while maintaining patient confidentiality and optimizing office operations. Pursuing a Patient Services Representative position.
Overview
1
1
Certification
4
4
years of post-secondary education
27
27
years of professional experience
Work History
Owner/Office Manager
CB Shine Cleaning Agency
01.2017 - 03.2026
- Coordinated scheduling, payroll, customer service, hiring, and office operations to ensure smooth daily functions.
- Managed financial records using QuickBooks software.
- Built and maintained long-term professional relationships with clients to enhance customer satisfaction.
- Trained new hires on cleaning expectations.
Residential Counselor Shift Supervisor
Crossroads Treatment Center
07.2015 - 01.2017
- Supervised staff and maintained documentation while facilitating communication with healthcare professionals and families to ensure comprehensive resident care.
- Transported residents to medical appointments and social activities, fostering engagement and promoting overall well-being.
- Completed daily charting of resident activities and health observations to maintain accurate and up-to-date records.
- Crisis de-escalation
- Ability to form trusting relationships with residents.
- Educated residents on basic life skills, empowering them to achieve greater independence.
Bartender
Red Lobster
01.1999 - 01.2010
- Prepared and served beverages to guests in a fast-paced environment.
- Provided exceptional customer service while efficiently managing cash transactions in a high-pressure setting.
- Maintained cleanliness of bar area and utensils throughout shifts.
- Assisted in inventory management and restocked supplies.
Medical Assistant - Cardiology
Kaiser Permanente
Roseville, USA
01.2005 - 01.2008
- Welcomed and checked in patients, ensuring a smooth and efficient intake process.
- Verified patient information and maintained EMR.
- Verified patient information and updated EMR, enhancing accuracy of patient records.
- Answered patient calls and facilitated patient flow by assisting providers with vital signs, EKGs, and documentation.
- Ensured adherence to HIPAA regulations to protect patient information.
Education
Associate of Arts - Psychology
American River College
Carmichael, CA 08.2009 - 05.2012
Medical Assisting Certificate -
Western Career College
Sacramento, CA 07.2004 - 05.2005
Skills
- Office Operations Management
- EMR/EHR
- HIPAA Compliance
- Appointment Scheduling
- Insurance Verification
- Medical Records Management
- Financial management
- Microsoft Office
- Customer Service
- Communications Coordination
- Medical Terminology
Certification
- Medical Assisting Certificate
- CPR Certified
- ASIST Suicide First Aid
- Mentoring Certificate
Volunteer Experience
Crisis Counselor, National Suicide Prevention Lifeline
Timeline
Owner/Office Manager
CB Shine Cleaning Agency
01.2017 - 03.2026
Residential Counselor Shift Supervisor
Crossroads Treatment Center
07.2015 - 01.2017
Associate of Arts - Psychology
American River College
08.2009 - 05.2012
Medical Assistant - Cardiology
Kaiser Permanente
01.2005 - 01.2008
Medical Assisting Certificate -
Western Career College
07.2004 - 05.2005
Bartender
Red Lobster
01.1999 - 01.2010