Nikkisha Durham
Summary
Results-driven management professional with entrepreneurial experience. Cultivates strong relationships with teams and clients while overseeing administrative and sales functions. Demonstrates decisive judgment and business acumen to drive organizational success.
Overview
2
2
years of post-secondary education
2027
2027
years of professional experience
Work History
Owner/Office Manager
New Elevations Construction LLC
Akron, OH
2011 - Current
- Developed strategic plans to increase profitability and efficiency.
- Oversaw budgeting and financial management.
- Created marketing campaigns to attract new customers.
- Developed policies and procedures for the organization.
- Executed performance reviews to encourage improved productivity for team members.
- Reviewed legal documents related to business operations.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Collaborated with other owners on joint ventures and shared resources.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Analyzed market trends to identify new business opportunities.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Managed daily office operations and ensured smooth workflow.
- Implemented organizational systems to improve office efficiency.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Reviewed files and records to obtain information and respond to requests.
- Managed office budget to handle inventory, postage and vendor services.
- Developed and implemented office policies and procedures.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Ensured compliance with applicable laws regarding employment practices.
Office Manager/Front Desk Receptionist
Americare Kidney Institute
Akron, Ohio
2017 - 2023
- Coordinated daily office operations to ensure efficient workflow.
- Maintained patient records in compliance with healthcare regulations.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Supervised staff members, organized schedules and delegated tasks.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Provided training to new hires on office policies and procedures.
- Developed and implemented office policies and procedures.
- Managed, scheduled and coordinated office functions and activities for employees.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Coordinated meetings, conferences, travel arrangements and department activities.
- Assisted in recruiting, onboarding and training new employees.
- Delegated work to staff, setting priorities and goals.
- Resolved customer complaints or answered customers' questions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited, interviewed and selected employees to fill vacant roles.
- Recommended solutions related to staffing issues and proposed procedural changes.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Managed incoming calls, directing them to relevant departments and recording messages.
- Provided information about services offered at the kidney institute.
- Coordinated communication between medical staff and patients.
- Managed multi-line phone system, directing calls efficiently.
- Ensured accurate financial tracking through basic bookkeeping activities. and document filing.
- Handled cash transactions accurately, balancing the register at the end of each shift.
Education
Early Childhood Education
University of Akron
Akron, OH 09.2003 - 04.2005
Early Childhood Education
Kent State University
Kent, OH 09.2001 - 07.2002
Skills
- Strategic planning and policy development
- Performance evaluation
- Customer relationship management
- Office administration
- Team leadership
- Effective communication
- Decision making
- Conflict resolution
- Small business operations
- Hiring and staffing
Timeline
Early Childhood Education
University of Akron
09.2003 - 04.2005
Early Childhood Education
Kent State University
09.2001 - 07.2002
Owner/Office Manager
New Elevations Construction LLC
2011 - Current
Office Manager/Front Desk Receptionist
Americare Kidney Institute
2017 - 2023