Mary Heminover
Rocklin,CA
Summary
Results-driven office manager with a solid background in business management and customer service. Skilled in developing operational strategies that increase efficiency and customer satisfaction, contributing to sustainable business growth and positive workplace culture.
Overview
16
16
years of professional experience
Work History
Owner/Office Manager
Heminover Enterprises
Rocklin, CA
10.2006 - 04.2022
- Managed financial planning, budgeting, and forecasting to ensure profitability and sustainable growth.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Oversaw purchasing, sales, marketing, and customer account operations to ensure seamless workflow.
- Established partnerships with suppliers to optimize inventory management and reduce costs.
- Optimized supply chain operations, negotiating with suppliers to ensure timely delivery of high-quality products.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
- Achieved significant cost savings by implementing energy-efficient solutions across company facilities.
- Developed and implemented operational strategies to enhance service delivery and customer satisfaction.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Analyzed market trends to identify new business opportunities and drive strategic decision-making.
- Led team training initiatives focused on improving performance and operational efficiency.
- Managed day-to-day business operations.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Cultivated a positive workplace culture that promoted employee engagement and retention initiatives.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Point of Sale Associate
Kohls Department Store
Roseville, CA
02.2009 - 04.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Processed various forms of payment securely, safeguarding against fraud or theft.
- Used POS system to enter orders, process payments and issue receipts.
- Maintained accurate cash drawer balances throughout shifts.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Managed cash registers efficiently, balancing drawers at the end of each shift with accuracy and diligence.
- Performed daily opening and closing duties, ensuring that the sales floor was ready for business each day.
- Assisted customers with product inquiries and provided tailored recommendations.
- Assisted customers with product selection based on their needs or preferences while adhering to store guidelines on suggestive selling techniques.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Collaborated with team members to enhance customer service experiences.
- Trained new associates on point-of-sale procedures and customer engagement techniques.
- Monitored inventory levels at registers, coordinating with stock team for replenishment.
- Contributed to overall store performance through effective teamwork and collaboration with colleagues.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
High School Diploma -
Laurel High School
Laurel, IACosmetology License -
Thompson's School Of Beauty Culture
Des MoinesSkills
- Operations management
- Business management
- Financial reporting
- Profit and loss
- P&L analysis
- Strategic planning
- Administrative oversight
- Service quality assurance
- Client service
- Brand development
- Customer relations
- Relationship building
- Communication skills
- P&L analysis
Timeline
Point of Sale Associate
Kohls Department Store
02.2009 - 04.2021
Owner/Office Manager
Heminover Enterprises
10.2006 - 04.2022
High School Diploma -
Laurel High School
Cosmetology License -
Thompson's School Of Beauty Culture