Charmaine Braziel-Brent, MSW
El Sobrante,CA
Summary
Experienced in child welfare, gerontology and long-term care facilities. Certified as a Long Term Care Ombudsman in California. Skilled in managing day-to-day Ombudsman Services in Alameda County. Ability to manage complex and challenging issues. Passionate about advocating for the rights of Older and dependent adults. Believe that "Seniors Matter"...to have dignity, respect and a quality life as we age is paramount.
Overview
17
17
years of professional experience
Work History
Lead Regional Supervisor
Empowered Aging
Oakland, CA
10.2019 - Current
- Provide advocacy and assistance to 15,000 residents living in Long-Term Care facilities in Alameda County, addressing allegations of abuse. neglect and violation of resident's rights.
- Manage and coordinates day-to-day operations, including supervision of Regional Supervisors & Support Specialist. Manages facility coverage, investigates allegations of abuse and neglect, provides information and assistance to direct reports, residents, community partners and facility staff.
- Provide oversight to ensure Ombudsman are consistently present within facilities assessing quality of care and quality of life, in addition to, investigating complaints of abuse and neglect. Ensuring that residents have regular and timely access to an Ombudsman.
- Ensure complaints are thoroughly investigated, documented and resolved satisfactory to the resident.
- Coordinate and Collaborate with other agencies as necessary for complaint resolution, to gather or provide information and assistance and/or to address system issues with facilities.
- Comply with Data Reporting requirements: NORS and ODIN
- Conduct regular training with staff to provide education and training, provide coaching and direction on cases, and review of policy and guidelines.
- Maintain functional knowledge of laws and regulations pertaining to Long-Term Care Facilities and the Long-Term Care Ombudsman Program.
- Participate in System Development activities: Local Multi-Disciplinary Team and the Fiduciary Abuse Specialist Team.
CQI Specialist
Department of Children and Family Services
Atlanta, GA
01.2012 - 06.2019
- Responsible for the evaluation of Regional Continuous Quality Improvement (CQI) teams.
- Provided oversight, consultation, guidance and technical support to regional CQI teams.
- Complied with Federal Administration for Children and Families (ACF) guidelines for program improvement.
- Data collection, analysis interpretation and application.
- Promoted & Adhered to the Agency’s mission, vision & values.
- Adhered to guidelines and enabled compatibility through analysis and troubleshooting.
- Identified operational and performance issues and worked with Regional Directors, County Directors and regional leadership to resolve concerns.
Care Supervisor
Social Services Foster
Decatur, GA
07.2007 - 01.2012
- Managed and provided oversight for foster care and adoptions cases.
- Directed professional staff in the delivery of services.
- Established Unit goals.
- Regulated workloads in accordance with agency goals.
- Ensured that permanency goals were established in a timely manner for children in custody.
- Directed professional staff in developing their skills, delivering quality services and documenting efforts.
- Promoted awareness of programs within the community.
- Coached and prepped case managers for court hearings.
Education
Master's - Clinical Social Work
Clark Atlanta University
2006
Bachelor's - Counseling Services
University of New Orleans
1997
Skills
- Operational oversight
- Knowledge of Gerontology
- Analytical, Critical Thinking and Decision Making
- Goal-oriented
- Employee motivation
- Training & Development
- Computer skills-MS Office, Word, Excel, Outlook, Email, Google Drive, Web, Social Media & some graphics
- Strong work ethic
References
References available upon request.
Timeline
Lead Regional Supervisor
Empowered Aging
10.2019 - Current
CQI Specialist
Department of Children and Family Services
01.2012 - 06.2019
Care Supervisor
Social Services Foster
07.2007 - 01.2012
Master's - Clinical Social Work
Clark Atlanta University
Bachelor's - Counseling Services
University of New Orleans
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