Charmaine Caraway

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness, and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.
• Used critical thinking to break down problems, evaluate solutions, and make decisions.
• Strengthened communication skills through regular interactions with others.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Learned and adapted quickly to new technology and software applications.
• Proved successful working within tight deadlines and a fast-paced environment.
• Demonstrated strong organizational and time management skills while managing multiple projects.

I took care of total losses and gap claims. I handles titling of repossessed cars and canceling of products. Tracker loans that did not have insurance proof in file and called agents. I did the paid report and took settlement and refund checks to post to accounts. Developed processes for all the above that others could follow.

• Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
• Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
• Mentored junior support specialists, fostering professional growth and enhancing team performance through knowledge sharing.
• Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients.