Charmaine Cathey
Chicago,IL
Summary
Dynamic professional with extensive experience in patient care and customer service, notably at The Catholic Charities. Proven ability to enhance operational efficiency and build strong relationships. Skilled in technical patient care and time management, consistently delivering exceptional service and ensuring client satisfaction under tight deadlines.
Overview
23
23
years of professional experience
Work History
Instacart Shopper
Instacart
Chicago, Illinois
01.2019 - Current
- Selected groceries based on customer orders and preferences.
- Shopped efficiently in various retail stores for timely delivery.
- Confirmed order details and preferences with customers to ensure satisfaction.
- Packaged items securely to ensure safe delivery to customers.
- Used mobile apps to track orders and manage deliveries effectively.
- Provided excellent customer service during shopping and delivery interactions.
- Delivered quick, accurate service to meet tight deadlines and enhance customer satisfaction.
- Bagged groceries to protect items during transport, ensuring quality and freshness. to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
Independent Contractor
Wonolo/ Iron Mountain
Chicago, Illinois
12.2021 - 01.2026
- Implemented process improvements that increased efficiency in daily tasks.
- Collaborated with team members to address operational challenges and streamline workflows.
- Assessed customer needs through direct interaction.
- Maintained cleanliness and organization of work areas to meet safety standards.
CERTIFIED NURSE AIDE
THE CATHOLIC CHARITIES
10.2013 - 11.2021
- Monitored patient stability by checking vital signs and weight, testing urine, and accurately recording intake and output information
- Assisted patients with daily living activities including bathing and eating to promote independence and well-being
- Enhanced patient comfort by transporting patients between departments for timely medical care and promptly responding to call lights and requests
- Reported observations of patient behavior, complaints, or physical symptoms to nurses
CERTIFIED NURSING ASSISTANT/LEAD
OAKRIDGE NURSING & REHABILITATION CENTER
09.2006 - 02.2011
- Provided personal hygiene and care assistance to patients, promoting dignity and well-being.
- Observed and recorded patient conditions, food and liquid intake, and behavioral changes; communicated findings to supervisor to support timely medical interventions.
- Monitored resident intake and output, responded promptly to call lights, and assisted with feeding to ensure comfort and nutritional needs were met.
CERTIFIED NURSING ASSISTANT
PERSONAL CARE
06.2003 - 08.2009
- Assisted patients with daily care tasks to promote comfort and well-being in a clinical setting.
- Displayed a kind and friendly disposition to make patients comfortable during daily care tasks
- Monitored patient safety to ensure adherence to medical protocols
- Educated patients and families on medical conditions to enhance understanding and compliance
HOMEMAKER
MADEA HOME SERVICE
07.2005 - 08.2006
- Delivered personal care to elderly and disabled clients, enhancing comfort and quality of life
- Met patients' basic needs, ensuring nourishment and personal hygiene
- Monitored patients' medical conditions, documenting changes for timely interventions by healthcare team
- Maintained a sanitized environment
Education
VOCATIONAL CERTIFICATE OR CREDENTIAL - CNA
NORRIDE HEALTHCARE AND REHABILITATION CENTER
06-2004
Skills
- Grocery selection
- Efficient packing techniques
- Delivery route optimization
- Customer support
- Interpersonal communication
- Time management
- Inventory management
- Observational skills
- Patient care techniques
- Relationship building
Timeline
Independent Contractor
Wonolo/ Iron Mountain
12.2021 - 01.2026
Instacart Shopper
Instacart
01.2019 - Current
CERTIFIED NURSE AIDE
THE CATHOLIC CHARITIES
10.2013 - 11.2021
CERTIFIED NURSING ASSISTANT/LEAD
OAKRIDGE NURSING & REHABILITATION CENTER
09.2006 - 02.2011
HOMEMAKER
MADEA HOME SERVICE
07.2005 - 08.2006
CERTIFIED NURSING ASSISTANT
PERSONAL CARE
06.2003 - 08.2009
VOCATIONAL CERTIFICATE OR CREDENTIAL - CNA
NORRIDE HEALTHCARE AND REHABILITATION CENTER