CHARMAINE FRANCIS
Brooklyn,NY
Overview
25
25
years of professional experience
Work History
Concession Merchandising Manager
Claire’s Inc.
08.2015 - Current
- Responsible for 58 locations with Claire’s fixtures across CVS’ in 3 boroughs
- Build partnerships and relationships with all CVS managers and team members
- Process shipment and merchandise fixtures
- Recovery and replenishment of merchandise
- Execute planograms
- Report on any sales loss and merchandise needs
Store Manager, Head of Merchandising
Claire’s Inc.
02.2013 - 08.2015
- Store manager in charge of merchandising and operations at two store locations
- Scheduling of both store associates
- Assessing merchandising needs of both locations
- Determining what merchandise is needed for both store and shipping to stores
- Controlling the off-site stock location for both stores
- Managing communication between stores and Home Office concerning all needs of business
Assistant Store Manager
Claire’s Inc.
- Head of merchandising of entire store
- Opening/Closing operations of store
- Responsible for store banking at close of business
- Responsible for reaching sales goals daily
- Train sales associates in customer service and handling of merchandise
- Supervise sales associates in providing great customer service
- Manage and organizing stockroom
- Responsible for damage control
Customer Service Manager; Manager of Shoes and Home Departments
Burlington Coat Factory
Brooklyn, NY
10.2008 - 02.2013
- Managed a total of 4 departments
- Trained sales associates in customer service and the handling of merchandise
- Provided training for new cashiers
- Provided coaching to associates to insure they raised the bar of customer service
- Responsible for weekly department schedules
- Provided excellent customer service
- Responsible for damage control
Sales/Merchandiser
Ideal Uniform Store
Brooklyn, NY
09.2006 - 10.2008
- Provided excellent customer service
- Contributed to increased sales by putting merchandise on display
- Partnered with team on the sales of merchandise
Facility Manager and Teacher
Shining Stars Daycare Center
Brooklyn, NY
06.2003 - 09.2006
- Responsible for full management of the center
- Innovated educational afterschool programs
- Trained and supervised all program assistants
- Supervised children ages 2-8
- Trained assistants in child development
- Responsible for accounting and budgeting
- Provided verbal and telephone communication to parents and vendors
Store Manager
Casual Male XL
Brooklyn, NY
08.2000 - 05.2003
- Supervised a staff of 3 assistant managers and 10-15 associates
- Trained and motivated associates to improve sales and customer service
- Provided excellent customer service
- Pushing and reaching above the bar for personal sales goals
- Responsible for product placement to increase sales
- Responsible for store accounting and banking daily
- Hired, trained, and developed candidates for managerial positions
Timeline
Concession Merchandising Manager
Claire’s Inc.
08.2015 - Current
Store Manager, Head of Merchandising
Claire’s Inc.
02.2013 - 08.2015
Customer Service Manager; Manager of Shoes and Home Departments
Burlington Coat Factory
10.2008 - 02.2013
Sales/Merchandiser
Ideal Uniform Store
09.2006 - 10.2008
Facility Manager and Teacher
Shining Stars Daycare Center
06.2003 - 09.2006
Store Manager
Casual Male XL
08.2000 - 05.2003
Assistant Store Manager
Claire’s Inc.