Griffin Campbell
Garland,TX
Summary
Dynamic Concession Stand Manager with exceptional customer service skills and strong problem-solving abilities. Proven track record in enhancing guest satisfaction and managing operations in fast-paced environments.
Experienced Operations Supervisor skilled in leadership, teamwork, and adaptability. Successfully managed concession operations, ensuring efficient service delivery and high customer satisfaction while fostering a collaborative team environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Concession Stand Manager/Operations Supervisor
Stadium Fare Concessions
08.2020 - Current
- Operated concession stand equipment to ensure efficient service delivery
- Assisted in inventory management, tracking supplies and minimizing waste
- Provided excellent customer service, addressing inquiries and resolving issues promptly
- Maintained cleanliness and organization of the concession area to meet health standards
- Supervised employees to make sure that they are comfortable/confident for the whole operation and every thing is going accorded towards the event/game
- Monitored sales transactions for accuracy and compliance with company policies
- Adapted to changing demands during events, demonstrating flexibility in roles and responsibilities
- Purchased food items, supplies and equipment in alignment with strict budgets.
- Supervised food and beverage personnel, evaluating performance and recommending improvements.
- Adapted quickly during high-volume periods by successfully delegating tasks among team members based on their strengths.
- Managed inventory effectively, ensuring optimal stock levels for peak concession stand demand periods.
Quick Trip Team Member
Quick Trip
12.2024 - 07.2025
- Provided exceptional customer service in fast-paced environment.
- Operated cash register efficiently while ensuring accurate transactions.
- Maintained cleanliness and organization of store displays and work areas.
- Assisted in inventory management, including restocking shelves and tracking supplies.
- Collaborated with kitchen staff to ensure timely meal preparation and accurate order fulfillment.
- Trained new servers on menu knowledge, service standards, and hospitality best practices.
- Monitored inventory levels and communicated supply needs to management for timely restocking.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Assisted customers with product inquiries and provided exceptional service.
- Processed customer transactions accurately using point-of-sale systems.
Chick-fil-A Crew Member
Chick-fil-A
12.2021 - 08.2022
- Delivered exceptional customer service in fast-paced environment, enhancing guest satisfaction and loyalty.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balance throughout shifts.
- Resolved customer inquiries and concerns, enhancing satisfaction and retention.
- Implemented improvements in checkout processes to reduce wait times.
Education
High School Diploma -
Naaman Forest High School
4843 Naaman Forest Blvd, Garland, TX 7504006-2022
Skills
- Problem-Solving & Critical Thinking
- Teamwork & Collaboration
- Adaptability & Flexibility
- Leadership & Management
- Time Management & Organization
- Initiative
- Customer service
- Sanitation standards
- Employee training
- Food safety compliance
- Menu planning
- Customer assistance
Accomplishments
- Supervised team of 15+ staff members.
- Trained and mentored over 50+ employees.
- Oversaw 15+ junior employees.
- Documented and resolved inaccurate cash which led to accurate numbers/finances.
Certification
- TABC Certification
Languages
English
Timeline
Quick Trip Team Member
Quick Trip
12.2024 - 07.2025
Chick-fil-A Crew Member
Chick-fil-A
12.2021 - 08.2022
Concession Stand Manager/Operations Supervisor
Stadium Fare Concessions
08.2020 - Current
High School Diploma -
Naaman Forest High School