Leanne Serrano
Self Employed Services
Grand Prairie
1
Certification
11
years of professional experience
Dedicated professional with strong customer service and communication skills. Proven track record in enhancing customer satisfaction and mentoring staff. Committed to delivering operational excellence in fast-paced environments.
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Results-oriented professional with a focus on operational efficiency and problem-solving. Experienced in training teams and optimizing processes to enhance customer experiences. Ready to contribute expertise to improve service delivery and drive organizational success.
Work History
Concession Stand Manager
4 Years 8 Months- Supervised daily operations of concession stand, ensuring compliance with health and safety regulations.
- Trained and mentored staff on customer service best practices and food handling procedures.
- Streamlined inventory management processes to reduce waste and improve supply chain efficiency.
- Coordinated scheduling and staffing for peak event times to optimize service delivery.
- Developed engaging promotional strategies that increased customer traffic and sales volume.
- Implemented cash handling procedures to ensure accuracy in transactions and financial reporting.
- Resolved customer complaints promptly, enhancing overall guest satisfaction at the fairgrounds.
- Supervised food and beverage personnel, evaluating performance and recommending improvements.
- Achieved consistent positive feedback from customers, resulting in repeat business and increased word-of-mouth referrals.
Personal Babysitter
11 Years 1 Month- Provided individualized care and attention to children, ensuring a safe environment.
- Developed engaging activities that promoted physical and cognitive development.
- Maintained open communication with parents regarding children's progress and needs.
- Managed daily schedules, including meal preparation, transportation, and educational outings.
- Implemented behavioral strategies to address individual challenges and promote positive behavior.
- Adapted care routines based on evolving developmental milestones and family preferences.
- Conducted ongoing assessments of children's interests to enhance activity planning effectiveness.
- Provided a safe environment for children, ensuring their well-being and security at all times.
- Prepared healthy, age-appropriate snacks and meals.
- Communicated positively with children and guardians.
- Handled emergencies effectively, demonstrating quick thinking and responsiveness in high-stress situations.
- Established strong relationships with families, fostering trust and open communication.
- Taught children to organize toys, wash hands, and share by leading by example.
- Managed multiple responsibilities simultaneously; prioritizing tasks efficiently without compromising quality of care provided.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Assisted with homework assignments, promoting academic success and confidence in learning abilities.
- Managed daily routines, including meal preparation and timely transportation to various activities.
- Nurtured a love of learning by introducing new topics through engaging storytelling sessions and interactive projects.
- Promoted physical wellness through daily exercise routines, outdoor activities, and balanced nutrition planning.
- Enhanced child development by implementing age-appropriate activities and educational games.
- Organized playdates and outings to foster socialization skills among peers.
- Supported children''s emotional growth through compassionate listening and conflict resolution strategies.
- Administered medications by following strict instructions from parents.
- Played games, worked on puzzles, and read books to young children.
- Reassured children when upset providing emotional support and stability.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Planned fun outings and educational activities to keep children entertained.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Read stories, sang songs and facilitated creative play.
- Responded to inquiries from parents and guardians.
Leasing Consultant
8 Months- Assisted prospective tenants in property tours and lease applications, enhancing customer engagement.
- Coordinated leasing process by managing paperwork and ensuring compliance with company policies.
- Responded to tenant inquiries promptly, fostering positive relationships and improving tenant satisfaction.
- Developed marketing strategies to promote available units, increasing visibility and attracting potential renters.
- Oversaw lease renewals and tenant retention initiatives, contributing to long-term occupancy stability.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Verified tenant incomes and other information before accepting lease applications.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Responded to requests and scheduled appointments for property showings.
- Greeted clients, showed apartments, and prepared leases.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
- Collected rent and tracked resident payments and information in computer system.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
- Distributed and followed up on tenant renewal notices.
Warehouse Packer
1 Year 2 Months- Pack and label products accurately to ensure timely shipment.
- Operate pallet jack and other equipment to move inventory efficiently.
- Maintain cleanliness and organization of packing area to support safety protocols.
- Collaborate with team members to streamline packing processes and reduce errors.
- Conduct quality checks on packed items to uphold company standards.
- Train new staff on packing techniques and safety procedures to enhance team performance.
- Assist in inventory management by tracking stock levels during packing operations.
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Verified items packaged and address on boxes matched customer order invoices to avoid shipping errors.
- Operated tape machines, scales and label printers to package items correctly.
- Loaded and unloaded trucks with products and packaging materials for delivery to and from facility.
- Created shipping labels to complete daily order processing.
- Adapted quickly to new technologies introduced into the workplace, enhancing overall productivity levels.
- Assisted in inventory control measures, conducting regular counts for stock accuracy.
Cashier Team Lead
2 Years 5 Months- Supervised daily operations, ensuring efficient workflow and customer service excellence.
- Trained and mentored new cashiers, fostering a team-oriented environment.
- Managed cash handling processes, maintaining accuracy during high-volume transactions.
- Implemented inventory control measures, optimizing stock levels and minimizing waste.
- Resolved customer inquiries and complaints, enhancing overall satisfaction and loyalty.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer loyalty and retention.
Cashier
1 Year 9 Months- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers in locating products and provided knowledgeable recommendations.
- Maintained cleanliness and organization of checkout area to enhance shopping experience.
- Trained new cashiers on operational procedures and customer service best practices.
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries and product information, enhancing satisfaction.
- Maintained accurate cash drawer balances throughout shifts, ensuring accountability.
- Trained new staff on operational procedures and customer service best practices.
- Resolved customer complaints promptly, fostering positive shopping experiences.
- Implemented inventory management practices to maintain stock accuracy and availability.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Answered product questions using knowledge of sales and store promotions.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Redeemed coupons to discount purchases.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
Education
High School Diploma
- FAFSA Scholarship-3,000
- GNSP Scholarship - 1,500
Skills
Workforce Development
Employee training
Customer service
Marketing
Teamwork
Teamwork and collaboration
Problem-solving
Time management
Reliable and responsible
Attention to detail
Problem-solving abilities
Excellent communication
Critical thinking
Customer satisfaction
Organizational skills
Active listening
Effective communication
Adaptability and flexibility
Money handling
Decision-making
Cash handling
Calm and pleasant demeanor
Operational efficiency
Self motivation
Coaching and mentoring
Analytical thinking
Goal setting
Professionalism
Written communication
Multitasking Abilities
Certification
- Certified in CPR, New Life CPR & First Aid - 05/2021
Languages
English
Full Professional
Timeline
Leasing Consultant
Mandalay Palms Apartments
06.2022 - 02.2023Read More
Warehouse Packer
Kohler Distributing
11.2021 - 01.2023Read More
Concession Stand Manager
State Fair Of Texas
10.2021 - CurrentRead More
Cashier Team Lead
Dunkin' Donuts
03.2019 - 08.2021Read More
Cashier
Ace Hardware
03.2017 - 12.2018Read More
Personal Babysitter
Self Employed Services
05.2015 - CurrentRead More
Grand Prairie Highschool
High School Diploma
Read More