Charmaine Gallon
Sacramento,CA
Summary
Dynamic and detail-oriented professional with over 10 years experience in Client Relations. Achieved the necessary skills to manage business relationships, provide exceptional customer service and discreetly handle confidential matters, while providing clinical and administrative assistance. Including, primary healthcare and emergency response services. Well-grounded Brightspring Rescare bringing 8-year background negotiating and preparing legal documents relating to tenant occupancy, designing and implementing effective marketing initiatives and responding to tenant concerns. Certified in [Area of certification]. Hardworking team player possessing excellent problem analysis and resolution talents. Knowledgeable [Desired Position] with solid background in property management, including overseeing daily operations and ensuring resident satisfaction. Successfully managed multifamily properties, improving tenant relations and property upkeep. Demonstrated leadership and conflict resolution skills, fostering safe and well-maintained living environment.
Overview
21
21
years of professional experience
Work History
Home Health Aide
In Home Supportive Services
11.2007 - Current
- Complete daily entries in log books, journals and care plans to document accurately patient progress
- Assist with personal care and hygiene, plan and prepare meals with physical therapy excerises
- Provide companionship by listening and conversing for extended periods of time, remaining flexible with topics
- Maintain a high degree fo patient confidentiality and protected access to sensitive information
- Managed patient transportation and appointment scheduling.
- Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted disabled clients to support independence and well-being.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Researched and recommended community resources to meet clients' needs.
Resident Manager
BrightSpring Rescare
08.2016 - 07.2025
- Provided for peaceful and safe tenant relations through complaint management and conflict resolution.
- Reported and documented maintenance requests and scheduled appropriate services.
- Oversaw move-in/move-out processes to ensure seamless transitions while minimizing vacancy periods.
- Supervised maintenance staff, providing guidance on work priorities and ensuring completion of tasks on schedule.
- Managed daily operations, ensuring smooth functioning of the residential complex.
- Screened and reviewed resident applications by completing credit and criminal background checks and verifying employment and previous rental history.
- Managed financial operations, including budgeting and expense tracking, to maintain profitability without compromising service quality.
- Organized and supervised staff, ensuring high levels of cleanliness and maintenance were consistently achieved.
Direct Support Professional
ResCare
09.2015 - 08.2016
- Contribute to program evaluations and helps to set organizational priorities to ensure quality
- Maintain accurate records, collecting and compiling and evaluating data, submitting records to appropriate sources in a timely fashion, assesses accuracy of collected data and communicates need for revisions in programming
- Ensure the cleanliness of facility at all times, communicating professionally and effectively with co-workers to ensure the smooth running of shift and facility
- Provide transportation to individual medical appointments, community outings, and other appointments as necessary
- Assist in service networking by maintaining communication with day support programs and work sites, assessing community leisure and recreation facilities and activities
- Promote individual empowerment through assistance and training in the areas of self-advocacy, support building and service coordination
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Used approved crisis intervention techniques in emergency situations.
Direct Care Staff
California Autism Foundation
11.2005 - 09.2010
- Assisted clients in a personal home setting with essential life tasks
- Prepared meals and organized medications, assisted with house cleaning, and bathing
- Provided ambulatory care and assistance as needed
- Maintained effective solutions required for an integrated approach, linking education, training, employment and empowerment strategies that promoted productivity and inclusion
- Enabled clients to transcend social, cultural, policy and service barriers and a better chance at leading a rich and productive life
- Documented patient progress through detailed record-keeping, contributing to ongoing evaluation of care plans effectiveness.
- Enhanced patient well-being by providing compassionate and attentive care in daily routines.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted with personal hygiene tasks for improved health and dignity of patients.
- Supported patients with mobility challenges, utilizing proper techniques to prevent injury and promote independence.
- Helped clients manage money, pay bills, and shop for groceries or personal items.
Counselor
Genesis Developmental Services
02.2005 - 09.2010
- Responsible for teaching life skills to individuals in program with developmental disabilities
- Assisted clients through education and direct training, supervision and program planning
- Documented progress and areas the needed additional assessment
- Communicated with Regional Staff Director and Area Supervisor to discuss weekly plans and approved activities
- Helped clients find solutions by teaching appropriate intervention techniques.
- Provided individual and group counseling to guide clients in areas of social and emotional needs.
- Worked with interdisciplinary team to develop individualized treatment interventions.
- Acted as client advocate to resolve emergency problems in crisis situations.
- Listened to personal stories, asked probing questions and offered knowledgeable advice for different situations.
Education
High School Diploma -
Galileo High School
Some College (No Degree) -
San Francisco City College
Skills
- Relationship Building
- Physical Stamina
- Sound Judgment
- Needs Assessment
- CPR Certification
- First Aid Certification
- Excellent Communicator
- Compassionate
- Organized
- Team collaboration and Leadership
- Meditation and Crisis Intervention
- Customer Service
- Client Relations
- Strategic Planning
- Memos and Correspondence
- Problem Solving and Negotiation
- Budgeting and Schedule Planning
- Time Management
- Training and Development
- Office Management
- Medication Management
- Client Transportation
- Rule Enforcement
- Teamwork and Collaboration
- Problem-Solving
- Critical Thinking
- Clear Communication
- Staff Management
Additional Information
1. Reference
Mr. Tom Kasper
Title : Community Surfers Specialist (Altaregional.org )
Number : 916-978-6295
email: TKasper@alteregional.org
2. Reference
Mr. Morgan Andrus
Title : Service Coordinator, resident services , Alta Regional.
Number : 916-529-7403 / 916-978-6362
email: mandrus@altaregion-al.org
3. Personal Reference
Nellie Irizarry
Title: Kern Country Housing
Authority 33 years
Address: 610 21st street 93301 Housing Specialist ||
Number : 661-808-0877
Timeline
Resident Manager
BrightSpring Rescare
08.2016 - 07.2025
Direct Support Professional
ResCare
09.2015 - 08.2016
Home Health Aide
In Home Supportive Services
11.2007 - Current
Direct Care Staff
California Autism Foundation
11.2005 - 09.2010
Counselor
Genesis Developmental Services
02.2005 - 09.2010
Some College (No Degree) -
San Francisco City College
High School Diploma -
Galileo High School
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