Summary
Overview
Work History
Education
Timeline
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Charmaine Gordon

East Orange,NJ

Summary

Detail-oriented legal assistant specializing in claims investigation and legal research. Expertise in liability assessment, evidence management, and policy analysis, with a proven track record of preparing comprehensive reports for insurance defense and litigation. Proficient in handling confidential information and documenting interviews to facilitate accurate claims evaluations. Committed to delivering timely and thorough support to enhance legal decision-making processes.

Overview

24
24
years of professional experience

Work History

Legal Assistant

On the Record Reporting
Fort Lauderdale, Florida
07.2017 - 03.2025
  • Drafting of legal documents for depositions, court hearings, and claims investigation.
  • Transcription of examinations under oath, investigations, and interviews.
  • Using legal software and databased to to manage case information and research.
  • Prepare discovery materials and deposition summaries.

Junior Manager

ACS Xerox
Kingston , Jamaica
01.2012 - 06.2017
  • Streamlined resource organization and task delegation across team members.
  • Conducted training sessions to enhance employee effectiveness and target weaknesses.
  • Facilitated regular one-on-one meetings to review employee performance and provide feedback.
  • Managed administrative tasks including phone and email communications, message taking, and scheduling meetings.

Sales Executive

Courts Jamaica Limited
Kingston, Jamaica
02.2010 - 12.2010
  • Greeted and assisted customers to foster positive experiences.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Negotiated contracts and closed agreements to maximize profit.

Customer Service Manager

Coral Eurobet
Birmingham, United Kingdom
05.2001 - 07.2006
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Collaborated with senior management team members in designing strategies that would improve overall service delivery.
  • Delegated work to staff, setting priorities and goals.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Education

High School Diploma -

Excelsior High School
Kingston Jamaica
01-1995

Some College (No Degree) - Practical Nursing

Mark of Excellence Institution
St. Catherine Jamaica

Timeline

Legal Assistant

On the Record Reporting
07.2017 - 03.2025

Junior Manager

ACS Xerox
01.2012 - 06.2017

Sales Executive

Courts Jamaica Limited
02.2010 - 12.2010

Customer Service Manager

Coral Eurobet
05.2001 - 07.2006

High School Diploma -

Excelsior High School

Some College (No Degree) - Practical Nursing

Mark of Excellence Institution

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Charmaine Gordon