Verified
This profile is verified using an email address.
Charmaine Green
NY
Summary
Proven Client Service Manager with expertise in client management, staff training, and service coordination. Committed to enhancing service efficiency and client satisfaction through effective leadership and compliance oversight.
Overview
11
11
years of professional experience
Work History
Client Service Manager
Caring People Home Care
Jericho, New York
02.2021 - Current
- Managed client caseloads to deliver high-quality service
- Coordinated care plans with healthcare providers and family members.
- Partner with leadership to improve service efficiency and client satisfaction
- Coordinate daily scheduling for aides and clinical teams
- Conducted regular check-ins with clients to assess service quality.
- Resolved client inquiries and concerns promptly and professionally.
- Facilitated communication between clients and support staff effectively.
- Maintained client relationships by partnering with internal teams to understand client goals and objectives.
Human Resource Assistant
South Shore Association For Independent Living(S.A
Baldwin , NY
12.2018 - 02.2021
- Streamlined recruitment processes by screening resumes and scheduling interviews efficiently.
- Maintained confidentiality of sensitive information while managing employee records.
- Coordinated onboarding for new hires to ensure compliance with company policies.
- Organized training materials and tracked participant progress to support training initiatives.
- Maintained HR databases, ensuring accurate employee information and records management.
- Maintained accurate records of employee information such as wages, performance reviews, benefits, leaves of absence.
- Conducted employment verification and background investigation to facilitate hiring process.
Scheduling Specialist Supervisor
Humana at Home Senior Bridge
New York, New York
07.2015 - 12.2018
- Coordinated caregiver and client schedules to ensure optimal service delivery.
- Managed appointment logistics with scheduling software and communication tools.
- Communicated with clients and staff to resolve scheduling conflicts efficiently.
- Assisted in training new staff on scheduling procedures and best practices.
- Monitored service requests to prioritize urgent client needs.
- Evaluated current scheduling practices and recommended improvements as necessary.
- Developed employee schedules to ensure adequate shift coverage.
Education
BBA - Business Administration
DeVry University
New York, NY06-2009
Skills
- Client management and customer relationship management
- Service coordination
- Staff supervision and training
- Compliance oversight
- Performance evaluation
- Problem resolution
- Onboarding processes
- Time management
Timeline
Client Service Manager
Caring People Home Care
02.2021 - Current
Human Resource Assistant
South Shore Association For Independent Living(S.A
12.2018 - 02.2021
Scheduling Specialist Supervisor
Humana at Home Senior Bridge
07.2015 - 12.2018
BBA - Business Administration
DeVry University