Stephanie Dela Rosa
San Angelo,TX
Summary
Dedicated and self-directed Office Manager and Executive Assistant with diverse experience in organizations of all sizes and across multiple industries. Offering 10+ years of experience with specialized skill in business startup and growth. Technologically-savvy with the proven to quickly master new software and systems. Excellent communication and team collaboration skills to deliver complex projects in deadline-driven environments.
Overview
12
12
years of professional experience
Work History
Client Service Manager
Texas Home Health/ Accent Care
San Angelo, TX
09.2020 - 04.2022
- Responsible for monitoring and supporting the daily activities of services being provided to client in accordance with state regulations and company policy, while ensuring quality coordination of service to our clients and Care Partners.
- Enhanced client satisfaction by addressing concerns and providing timely solutions.
- Support recruiting and onboarding needs of team.
- Developed customized service plans tailored to individual client needs, resulting in increased retention rates.
- Processes and communicates authorization and schedule changes to ensure coordination of service and client satisfaction
- Function as primary support for daily EVV and payroll.
- Oversight of Care Partner's and Client Care Specialist.
- Complies with applicable legal requirements, standard, policies and procedures including, but not limited to the Compliance Program: Code of Conduct, HIPPA, and Documentation standards.
- Accomplished multiple tasks within established timeframes.
Office Manager/Executive Assistant
Immediate Credit Recovery
San Angelo, TX
11.2018 - 03.2020
- Provide administrative support to Senior VP
- Ability to prioritize tasks and projects with limited direction, while understanding and contributing to the success of the company
- Ability to multitask effectively and work in a fast paced and sometimes ambiguous environment, without compromising quality of work.
Office Supervisor/Executive Assistant
Account Control Technology
San Angelo, TX
01.2010 - 11.2018
- Manages the receptions area to ensure effective telephone and mail communications both internally and externally to maintain professional image
- Supervise and coordinate overall administrative activities for the office administration department and the maintenance staff
- Supervise the maintenance and alteration of office areas and equipment, as well as layout, arrangement and housekeeping of office facilities
- Provide administrative support and organized travel arrangements, hotels/cars and travel expenses report for the Director of Operations
- Ability to prioritize task and projects with limited direction, while understanding and contributing to the success of the company
- Reconciles executive staff's corporate credit card accounts, prepares, and submit expense reports in Concur
- Monitors and maintain office supplies inventory; creates PO's as needed when submitting purchase requests
- Manage weekly
Education
Associate of Applied Science -
Howard College
San Angelo05.2009
Skills
- CRM software knowledge
- Scheduling and Planning
- Customer Relations
- Client Relationship Building
- Time management expertise
- Strong Organization
- Schedule Management
- Training programs
- Training and mentoring
- Professionalism and Etiquette
- Client Support
- Customer Support
- Call center experience
- Client Relations
- Meeting deadlines
- File Management
- Order Processing
- Computer Skills
- Customer Service
- Teamwork and Collaboration
- Professional and Courteous
- Documentation And Reporting
- Training and Development
- Administration and Reporting
- Staff Management
- Schedule oversight
- Team Leadership
- Hiring and Training
- Employee Coaching and Mentoring
- Shift Scheduling
Timeline
Client Service Manager
Texas Home Health/ Accent Care
09.2020 - 04.2022
Office Manager/Executive Assistant
Immediate Credit Recovery
11.2018 - 03.2020
Office Supervisor/Executive Assistant
Account Control Technology
01.2010 - 11.2018
Associate of Applied Science -
Howard College