Margarita Bautista
Anaheim
Summary
Organized and reliable administrative professional with strong background in healthcare environments. Skilled in managing patient records, coordinating schedules, and ensuring smooth office operations. Collaborative team player with focus on achieving results and adapting to changing needs. Known for strong communication skills, attention to detail, and ability to handle sensitive information with discretion.
Overview
6
6
years of professional experience
Work History
Client Service Coordinator
Center For Social Dynamics
12.2020 - Current
- Monitored and updated 200+ patient's scheduling in collaboration with clinicians, ensuring accuracy and efficiency.
- Responded to and resolved patient service requests promptly and effectively, demonstrating strong communication skills.
- Educated clients about available resources, tools, and support options designed to help them maximize their benefits from our services.
- Adapted quickly to changes in company policies and procedures, ensuring continued adherence to best practices and compliance requirements.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Administrative Assistant
California State University, Fullerton
01.2019 - 11.2020
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
- Managed incoming phone calls efficiently, directing callers to appropriate personnel while providing courteous service at all times.
- Developed strong rapport with patients through active listening and empathetic communication, fostering trust and encouraging ongoing engagement with healthcare services.
- Demonstrated proficiency in various medical software programs, adeptly adapting to new technology as required for optimal job performance.
- Assisted in the training of new administrative staff members, sharing expertise and best practices to support their professional development.
Education
Associate of Arts - Psychology
Orange Coast College
Bachelor of Science - Healthcare Administration
Capella University
Skills
- CRM software knowledge
- Scheduling and Planning
- Client Relationship Building
- Meeting deadlines
- MS Office
- Complaint Handling
- Teamwork and Collaboration
- Decision-Making
- Training and mentoring
- Time management expertise
- Exceptional communication
- Strong Organization
Timeline
Client Service Coordinator
Center For Social Dynamics
12.2020 - Current
Administrative Assistant
California State University, Fullerton
01.2019 - 11.2020
Associate of Arts - Psychology
Orange Coast College
Bachelor of Science - Healthcare Administration
Capella University
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