Charmaine Heron
FORT LAUDERDALE,FL
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and patient education. Ready to bring 30 years of relevant work experience to your team as a former LPN Nurse Manager with a proven track record at Sunrise Health and Rehab. Center. Adept in leading teams to enhance patient care and satisfaction by managing unit operations. Skilled in creative problem-solving and maintaining composure under pressure, ensuring compliance and high-quality patient outcomes.
Overview
31
31
years of professional experience
Work History
LPN NURSE MANAGER
SUNRISE HEALTH AND REHAB. CENTER
Sunrise, FL
08.1993 - 09.2024
- Managed a 60 bed long term care unit in a skilled nursing facility
- Worked with a multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions
- Developed, implemented and re-evaluated individualized patient care plans
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
- Comprehensive Patient Education with RN's and/or physician's involvement, regarding diagnosis, treatment plans, medications, follow-up care/appointments, when to seek medical attention
- Monitored patients' health conditions and report changes to assigned physicians
- Input of residents' medical information in electronic medical records
- Enhanced patient satisfaction levels through effective communication and empathetic listening skills
- Clearly and thoroughly explained diagnoses, treatment options and procedures to patients and loved ones, and verifying understanding
- Risk Assessment: Identified patients with high safety risks and implemented targeted interventions
- Reviewed patient history to verify conditions and current medications
- Collaborated with interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning
- Helped to develop, improve and implement appropriate nursing policies and procedures
- Reviewed patient history to verify conditions and current medications
- Provided compassionate end-of-life care, ensuring that patients were comfortable and families felt supported during the process
- Administered medications and injections to patients during staffing needs
- Maintained that unit was appropriately staffed, and delegated work assignments
- Provided diagnosis information, treatment possibilities, disease management tips and wound care advice to patients, loved ones and caregivers under RN's or physician's guidance
- Conducted performance evaluations and provided constructive feedback to support professional growth of nursing staff
- Provided emotional support to patients and families during difficult times, fostering positive relationships built on trust and compassion
- Conducted performance evaluations and provided constructive feedback to support professional growth of nursing staff
- Provided emotional support to patients and families during difficult times, fostering positive relationships built on trust and compassion
- Evaluated and improved nurses and certified nursing assistants performance through coaching and training
- Maintained that medication room was in full compliance with government and facility requirements
- Evaluated and improved nurses and certified nursing assistants performance through coaching and training
- Maintained that medication room was in full compliance with government and facility requirements
- Maintained accurate documentation of all relevant clinical data, ensuring compliance with regulatory standards
- Utilized time management skills to prioritize tasks effectively, allowing for efficient completion of daily responsibilities
- Improved patient outcomes by providing high-quality nursing care and closely monitoring vital signs
- Demonstrated adaptability in working with diverse patient populations across various healthcare settings
- Facilitated smooth transitions from acute care settings to long-term care facilities or home environments
- Reduced hospital readmissions by providing thorough discharge planning and follow-up care coordination
- Increased nursing team cohesiveness through active participation in staff meetings and open communication with colleagues
- Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise
- Contributed to organizational success by participating in successful accreditation surveys, quality assurance programs, and ongoing staff education activities
- Supported the delivery of evidence-based interventions by staying current on best practices in the field of nursing
- Promoted a culture of safety within the department, conducting regular risk assessments and addressing potential hazards promptly
- Trained/prepared to act appropriately in perilous conditions
- Provided excellent customer service
- Able to grasp the concept of different perspectives, strengthening my interpersonal skills
- Able to manage multiple tasks and projects
- Flexible/adaptable/opened to changes
- Fiscally responsible
Education
LPN -
ATLANTIC VOCATIONAL TECHNICAL SCHOOL
Coconut Creek, FL11-1992
Associate of Arts - OCCUPATIONAL STUDIES
Taylor Business Institute
New York, NY06-1982
Skills
- Nurse Leadership/Effective managerial techniques, with good clinical judgment
- Individualized patient care plans/Clinical documentation
- Geriatric /long term care specialty
- Patient/Family satisfaction-driven
- Adaptability/Team player/flexible
- Managing Unit Operations within Company's Guidelines Quality assurance-focused
- Medication administration
- Vital signs monitoring
- HIPAA compliance
- Infection control
- Writing reports
- Verbal and written communication
Timeline
LPN NURSE MANAGER
SUNRISE HEALTH AND REHAB. CENTER
08.1993 - 09.2024
Associate of Arts - OCCUPATIONAL STUDIES
Taylor Business Institute
LPN -
ATLANTIC VOCATIONAL TECHNICAL SCHOOL