CHARMAINE MANDAZA
Summary
Detail-oriented Quality Control Technician adept at reviewing materials and finished items for compliance with specifications and standards. Skilled in reporting and problem-solving with a history of making a positive impact on operations. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
1
1
Certification
Work History
FSQA FOREPERSON(SUPERVISOR)
CONTINENTAL DAIRY FACILITIES SW
08.2024 - Current
- Analyzed data from quality metrics to identify trends and opportunities for improvement, driving targeted action plans based on findings.
- Provided technical support for troubleshooting equipment issues or other production challenges that impacted product quality levels.
- Used LIMS to maintain database of test reports and calibration records.
- Optimized workflows by regularly reviewing processes for inefficiencies or redundancies, implementing changes that improved overall productivity.
- Maintained comprehensive documentation of QA activities, supporting effective communication between departments and facilitating process improvements.
- Promoted a positive work environment by fostering open communication, recognizing individual achievements, and supporting teamwork within the Quality Assurance department.
- Championed a culture of quality awareness, fostering employee engagement in maintaining high standards across all operations.
- Collaborated with cross-functional teams to identify areas for improvement and implement necessary changes effectively.
- Collaborated with development team and reviewed technical specifications to create testing programs.
- Determined quality department standards, practices, and procedures.
- Trained new employees on safety protocols and equipment usage, reducing workplace accidents significantly.
- Oversaw onboarding and training of new employees to promote qualified and well-coordinated quality assurance team.
- Enhanced team performance by providing regular training, feedback, and guidance to Quality Assurance staff.
- Assessed investigation reports of subordinate quality assurance personnel and addressed any procedural deviations.
- Served as a key liaison between Quality Assurance and other departments, facilitating collaborative efforts that led to increased product consistency and customer satisfaction.
- Boosted customer satisfaction by promptly addressing concerns, investigating root causes, and implementing corrective actions.
- Monitored testing processes, test development and user acceptance testing.
- Streamlined processes with the introduction of automated testing tools, increasing efficiency and reducing human error.
- Tracked quality issues with external customers, suppliers, and internal plant operations.
Quality Assurance Technician
CONTINENTAL DAIRY FACILITIES SW
10.2023 - Current
- Operate testing equipment including FTIR analyzer, moisture analyzers, pH meter, beta and Aflatoxin analyzers, chlorine analyzers, pipettes
- Assist in the investigation of plant incidents and out of specification products.
- Recognize and notify FSQA Supervisor, FS Coordinator, FSQA Manager, and appropriate production supervisors of any unusual results or product defects.
- Performed thorough inspections of incoming materials and outgoing products.
- Inspected finished products for overall quality and adherence to USDA specifications.
- Maintained accurate documentation of all quality-related activities, facilitating easy access to records when needed.
- Provided training on quality assurance best practices for new employees, fostering a culture of excellence within the organization.
- Improved product quality by conducting thorough inspections and identifying defects in the manufacturing process.
- Assisted in external audits, showcasing company''s commitment to maintaining high-quality standards throughout its operations.
Quality Control Analyst
RICCA CHEMICAL COMPANY
02.2023 - 09.2023
- Mix and make product batches as required by FDA and DEA regulations
- Ensure that all assigned testing of finished products is conducted according to specified procedures and in a timely manner
- Performing routine and non-routine analyses without supervision
- Maintained a safe working environment, adhering to safety regulations and proper handling of hazardous materials.
- Inspected items and compared against standards to meet regulatory requirements.
- Inspected incoming products for adherence to labeling laws and company quality standards.
- Enhanced product quality by conducting thorough analyses and implementing corrective actions.
- Determined root cause of deviations and non-conforming results and implemented appropriate corrective and preventive actions throughout product development process.
- Ensured regulatory compliance by staying updated on industry standards and government regulations affecting product quality.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
Quality Control Chemist
AbbVie Pharmaceuticals
05.2022 - 02.2023
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Operated basic laboratory equipment such as balances, pH meter, colorimeter, spectrophotometer, autoclave and evaporator.
- Maintained documentation on tests performed in lab.
- Make detailed observations, analyze data, and interpret results per company SOPs
- Read and record data quickly and accurately and avoid perceptual errors in performing computations
- Compile data for OOS investigations, documentation of test procedures, and abnormalities
- Troubleshoot, calibrate and perform preventative maintenance on laboratory instruments and equipment and document events as required.
- Participated in new process development and process optimization programs to enhance overall system capabilities.
- Performed preventive maintenance and calibrated equipment to keep laboratory in compliance with FDA standards.
- Conducted routine calibration of laboratory instruments, ensuring accurate and reliable test results.
Education
Bachelor of Science - CHEMISTRY
TEXAS TECH UNIVERSITY
Lubbock, TX05.2022
Bachelor of Science - Forensic Science And Health Professions
TEXAS TECH UNIVERSITY
Lubbock, TX05.2022
Associate of Science - Biomedical Sciences
Collin County Community College District
Plano, TX05.2019
Skills
- Attention to detail
- Extensive knowledge in chemistry and biophysics
- Multi tasking and interpersonal communication
- Ability to learn and adapt to new routine
- Proficient in Microsoft applications, excel, word etc
- Troubleshooting machines and equipment
- Testing Procedures
- Auditing
- Lab equipment maintenance
- Calibration standards
- Calibration
- Documentation skills
- Performance Testing
- Equipment Calibration
- Testing protocols
- Quality Assurance Requirements
- Data Analysis
- Specifications understanding
- Quality Assurance
- Laboratory safety protocols
- Sample Preparation
- Microscopy techniques
- Safety Compliance
Certification
- Certified Sampler license, TDSHS
Timeline
FSQA FOREPERSON(SUPERVISOR)
CONTINENTAL DAIRY FACILITIES SW
08.2024 - Current
Quality Assurance Technician
CONTINENTAL DAIRY FACILITIES SW
10.2023 - Current
Quality Control Analyst
RICCA CHEMICAL COMPANY
02.2023 - 09.2023
Quality Control Chemist
AbbVie Pharmaceuticals
05.2022 - 02.2023
Bachelor of Science - CHEMISTRY
TEXAS TECH UNIVERSITY
Bachelor of Science - Forensic Science And Health Professions
TEXAS TECH UNIVERSITY
Associate of Science - Biomedical Sciences
Collin County Community College District
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