CHARMAINE PLEIN
Lucerne
Overview
16
16
years of professional experience
Work History
Drop/Count Team Attendant
Coyote Valley Casino
2024.01 - Current
- Provided exceptional customer service in high-volume gaming environment.
- Maintained cleanliness and organization of gaming areas to enhance guest experience.
- Assisted guests with inquiries and resolved issues promptly to ensure satisfaction.
- Collaborated with team members to streamline operations and improve workflow efficiency.
Home Care Provider
IHSS Adult Services Program
2022.09 - Current
- Maintained clean and well-organized environment for client happiness and safety.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Helped clients with personal needs from exercise to bathing and personal grooming.
Housekeeper
Robinson Rancheria Resort and Casino
2019.08 - 2020.01
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Used cleaning chemicals following proper guidelines.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Maintained and organized cleaning supplies stock.
Cashier
Chevron
2018.12 - 2019.10
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Worked closely with front-end staff to assist customers.
Barista
Starbucks
2018.12 - 2019.01
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained calm demeanor during high-volume periods and special events.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Followed health, safety and sanitation guidelines to pass state inspections.
Guest Service Agent
Robinson Rancheria Resort and Casino
2016.12 - 2018.10
- Responded to guests, including email, telephone and in-person inquiries.
- Managed guest check-in and check-out procedures, reservations and payments.
- Resolved guest challenges and complaints by applying resourceful and actionable solutions.
- Managed customer complaints and rectified issues to complete satisfaction.
Cashier
Running Creek Casino
2014.11 - 2016.01
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
Restaurant Team Member
Round Table Pizza, Inc
2009.08 - 2013.02
- Followed restaurant guidelines in regards to food safety and hygiene to prevent illness.
- Provided exceptional service to high volume of daily customers.
- Cleaned counters and common areas to minimize spread of germs.
- Collected money, made change and counted out register at end of shift.
- Operated POS terminals to input orders, split bills and calculate totals.
- Cleaned tables and chairs to prepare dining area for next customers.
Education
High School Diploma - Student
Upper Lake High School
Upper Lake, CA06.2006
Skills
- Strong work ethic
- Team player attitude
- Reliability and punctuality
- Cleanliness and hygiene
- Initiative and Self-motivation
- Cash handling experience
- Customer service
- Excellent communication
- Organizational skills
- Active listening
- Cleaning and sanitation
- Multitasking Abilities
Timeline
Drop/Count Team Attendant
Coyote Valley Casino
2024.01 - Current
Home Care Provider
IHSS Adult Services Program
2022.09 - Current
Housekeeper
Robinson Rancheria Resort and Casino
2019.08 - 2020.01
Cashier
Chevron
2018.12 - 2019.10
Barista
Starbucks
2018.12 - 2019.01
Guest Service Agent
Robinson Rancheria Resort and Casino
2016.12 - 2018.10
Cashier
Running Creek Casino
2014.11 - 2016.01
Restaurant Team Member
Round Table Pizza, Inc
2009.08 - 2013.02
High School Diploma - Student
Upper Lake High School