Charmaine Rogers
Grovetown,United States
Summary
Highly trained Implementation Specialist with project scope analysis, systems configuration and maintenance and troubleshooting expertise. A diligent employee multitasking on very complex assignments. Ready for a new position that involves providing customer assistance in the IT environment. A self-starter installing applications onsite and from remote locations. A technology-driven Implementation Specialist known to have a high level of patience and for providing exemplary service and assistance to clients.
Overview
9
9
years of professional experience
Work History
Payroll Implementation Specialist II
ADP
Augusta, GA
11.2021 - 01.2024
- Conduct scheduling and project planning for new clients
- Implement new clients into ADP from prior vendors
- Input employee data into ADP payroll system and reviews for accuracy
- Assist new clients in processing up to four payrolls before transitioning them to the Service department
- Examine, verify, and correct various payroll documents using the ADP payroll system to ensure completeness and accuracy
- Research discrepancies on timesheets, vacation, or sick requests
- Interacts with employees through calls and emails
- Ensures that deadlines given by management are met
- Ensures that initial payroll is processed accurately
- Demonstrated excellence in customer service and telephone skills
- Competence in the use of Microsoft Office products including Outlook and Internet Explorer.
IT Procurement Technician
US Navy
Pensacola, FL
08.2018 - 10.2020
- Worked for Department of Navy in the logistics department (warehouse) conducting inventory of all IT equipment
- Ensured all new and end of life equipment was accounted for using SAP data
- Over two years examining, verifying, maintaining, and reconciling accounts, and accounting data for the government purchase card (GPC)
- Determined whether financial obligations, expenditures and requested allotments for funds are available (over two years experience)
- Coordinated activities, meetings, and communicated daily and weekly to provide updates for senior members
- Utilized FASTDATA accounting system to prepare and analyze reports, and reported findings to supervisor
- Ability to communicate effectively using verbal and written methods
- Ordered equipment and supplies for over ten detachments
- Conducted numerous calls to variety of customers on a daily basis to follow up on the status of orders placed
- Proficient knowledge of all MS Office products (Excel, Word and PowerPoint)
- Examined financial documents for the government purchase card (GPC)
- Billing invoices, vouchers and other documentation for accuracy, adequacy of documentation and compliance with local and federal regulations
- Performed audits by collecting data and performed quality reviews of reports of contracts and purchase card
- Maintained ledgers, budget formulation, compiling, consolidating, checking and arranging funding data for over one year
- Prepared all statements of work for all new and renewal contracts
- Worked in warehouse in the logistics department conducting inventory of all IT equipment
- Ensured all new and end of life equipment was accounted for using SAP data
- Prepared all credit card and contract orders
- Once funds are made available, executes government purchase card requests for over 10 detachments.
- Replaced defective components or parts as needed.
- Assisted in the development of disaster recovery plans for critical IT infrastructure components.
- Managed quality control and maintained high level of customer satisfaction.
- Communicated with distributors to acquire necessary equipment for projects.
- Kept records of parts and equipment used in projects to update inventory.
- Estimated cost of labor and materials for projects and communicated value to clients.
Service Desk Technician
Universal Consulting Services
Pensacola, FL
05.2018 - 07.2018
- Responded to and resolved support tickets in a timely matter
- Troubleshoot IT related issues (hardware, software, network)
- Conducted online research, and diagnostic activities to investigate and resolve problems with hardware and software
- Provided first point of contact support to end users with professionalism, timeliness, and accuracy
- Tracked calls and documented problems into issue tracking software, consults knowledge database to optimize resolutions and follows through on resolution with callers
- Provided PC hardware and software support to end-user
- Installed PC and related peripheral equipment for end-user
- Maintained statistical reports and documentation, including problem/trouble and departmental statistical and effectiveness reporting
- Set up user accounts, process move, transfer and user change form.
Cyber Security Analyst
Department of Health and Human Services (Contractor)
Atlanta, GA
11.2014 - 12.2015
- Provided a 24/7 security and system event monitoring and incident characterization service
- Provided timely reporting and escalation of all incidents reported directly to Secure Operation Center (SOC)
- Complied operational metrics and ensure applicable reporting for U.S
- Department of Health and Human Services (HHS) leadership
- Performed incident triage to include determining accuracy, scope, urgency and impact within established time frames documented by service level agreements, leadership, and/or procedures
- Assisted in the creation of quality assurance reports to maintain that all incidents meet the requirements for reporting
- Worked collaboratively with various departments Operational Divisions to conduct event and incident investigations and correlations to discover existing threats
- Handled security monitoring within a global security operations center
- Opened cases of found traffic that was potential harm to the customer
- Logged all calls on the call logging system
- Utilized a broad knowledge of IT concepts, principles, methods and practices to identify, coordinate, and implement actions required to perform network services that support a requesting agency's requirements
- Assessed policy needs and develop policies to govern IT activities
- Identified and address IT workforce planning and management issues
- Provided enterprise architecture guidance, support, and coordination to customers and IT project teams
- Promoted awareness of security issues among management and ensuring sound security principles are reflected in organizations' visions and goals
- Ensured the rigorous application of information security/ information assurance policies, principles, and practices to the systems analysis process and software services
- Worked with various agencies to plan applied principles, concepts, and methodologies, operating characteristics and capabilities of systems, media, equipment, and related software systems, processes and procedures.
Education
Technical School
Military Service
United States Air Force, United States, Staff Sergeant, 06/01/02, 12/01/16
Military Service
United States Army
May 1995 - September 2002
References
References available upon request.
Timeline
Payroll Implementation Specialist II
ADP
11.2021 - 01.2024
IT Procurement Technician
US Navy
08.2018 - 10.2020
Service Desk Technician
Universal Consulting Services
05.2018 - 07.2018
Cyber Security Analyst
Department of Health and Human Services (Contractor)
11.2014 - 12.2015
Technical School
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