Charmaine Wheaton
Laveen,AZ
Summary
Dynamic leader with a proven track record at Solidarity HealthShare, adept in driving team success through creativity and leadership. Excelled in enhancing operational efficiency and customer service, showcasing exceptional problem-solving and organizational skills. Achieved significant improvements in team performance and service delivery, embodying adaptability and a strong work ethic.
Overview
23
23
years of professional experience
Work History
MCR Team Lead/Coach
Solidarity HealthShare
10.2023 - Current
- Review calls, coach agents and assist in team business implementation
- Assist with floor support and take escalated calls then complete outbound calls with resolution
- Take inbound calls, review, and provide bills status
- Update member account profiles, including updating and confirming member monthly shares, assist members with Sharing guidelines and the Solidarity Member portal
- Email required documentation, based on member needs, and make outbound calls to Providers and creditors to assist with member bills in pending status
Benefits Team Manager
Conduent Inc.
10.2009 - 02.2023
- Implemented business goals, organizational changes, system updates and quality audits
- Create schedules and payroll, while maintaining a team of individuals to complete business needs for day- to- day operations
- Assisted in onboarding and offboarding, recruiting and training
Cashier
Spouts Farmers Market
08.2021 - 11.2021
- Completed cashier services and offered exceptional customer service to patrons
- Stocked shelves, cleaned front end areas, completed price checks and item returns
Home Equity Supervisor
Wells Fargo Bank
04.2002 - 01.2007
- Reviewed home equity documents for accuracy
- Completed corrections and sent back for missing documents and/or details
- Overseen a team of home equity agents, completing quality audits on documents and calls for ongoing time management and improvement
Education
Continued Learning - on-the-job training
01.2025
I9 Verifier - on the job Training
01.2023
Certified Phlebotomist -
Arizona College of Allied Health
01.2008
Business Management Courses -
South Mtn. Community College
01.1994
High School Graduate -
South Mountain Highschool
05-1991
Skills
- Creativity
- Leadership
- Organization
- Problem solving
- Teamwork
- Customer service
- Time management
- Critical thinking
- Call center
- Team player
- Great work ethic
- Adaptability
- Data entry
Frequentlyusedsystems
- Outlook/Email
- FEPS (front End Payroll system)
- CMS (Central Monitoring System)
- Teams
- Excel
- Power Point
- Live Person Chats
- Radar
- Microsoft Windows
- Microsoft Office
- Publisher
- Word
- Five9 Phone system
- Shareable
- Javelina
- RingCentral
- RingCX
Timeline
MCR Team Lead/Coach
Solidarity HealthShare
10.2023 - Current
Cashier
Spouts Farmers Market
08.2021 - 11.2021
Benefits Team Manager
Conduent Inc.
10.2009 - 02.2023
Home Equity Supervisor
Wells Fargo Bank
04.2002 - 01.2007
Continued Learning - on-the-job training
I9 Verifier - on the job Training
Certified Phlebotomist -
Arizona College of Allied Health
Business Management Courses -
South Mtn. Community College
High School Graduate -
South Mountain Highschool
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