Summary
Overview
Work History
Education
Skills
Timeline
Frequently Used Systems
Charmaine Wheaton

Charmaine Wheaton

Laveen,AZ

Summary

Dedicated employee, offering strong organizational, customer service and comprehensive skills. Great communicator and listener. Always seeking ways to improve. Striving for personal and business growth. A natural people person, using critical thinking, time management and previous business experience to achieve goals.

Overview

23
23
years of professional experience

Work History

MCR Team Lead/Coach

Solidarity HealthShare
10.2023 - Current
  • Review calls, coach agents and assist in team business implementation
  • Assist with floor support and take escalated calls then complete outbound calls with resolution
  • Take inbound calls, review, and provide bills status
  • Update member account profiles, including updating and confirming member monthly shares, assist members with Sharing guidelines and the Solidarity Member portal
  • Email required documentation, based on member needs, and make outbound calls to Providers and creditors to assist with member bills in pending status

Benefits Team Manager

Conduent Inc.
10.2009 - 02.2023
  • Implemented business goals, organizational changes, system updates and quality audits
  • Create schedules and payroll, while maintaining a team of individuals to complete business needs for day- to- day operations
  • Assisted in onboarding and offboarding, recruiting and training

Cashier

Sprouts Farmers Market
08.2021 - 11.2021
  • Completed cashier services and offered exceptional customer service to patrons
  • Stocked shelves, cleaned front end areas, completed price checks and item returns

Home Equity Supervisor

Wells Fargo Bank
04.2002 - 01.2007
  • Reviewed home equity documents for accuracy
  • Completed corrections and sent back for missing documents and/or details
  • Overseen a team of home equity agents, completing quality audits on documents and calls for on going time management and improvement

Education

01.2025

Continued Learning on-the-job training

undefined

Conduent
01.2023
I9 Verifier, on the job Training

Certified Phlebotomist - undefined

Arizona College of Allied Health
01.2008

Business Management Courses - undefined

South Mtn. Community College
01.1994

High School Graduate -

South Mountain Highschool
05-1991

Skills

  • Creativity
  • Leadership
  • Organization
  • Problem solving
  • Teamwork
  • Customer Service
  • Time Management
  • Critical Thinking
  • Call Center
  • Team Player
  • Great Work Ethic
  • Adaptability
  • Data Entry
  • Coaching and mentoring
  • Customer focus
  • Conflict resolution
  • Attention to detail

Timeline

MCR Team Lead/Coach - Solidarity HealthShare
10.2023 - Current
Cashier - Sprouts Farmers Market
08.2021 - 11.2021
Benefits Team Manager - Conduent Inc.
10.2009 - 02.2023
Home Equity Supervisor - Wells Fargo Bank
04.2002 - 01.2007
Conduent - ,
Arizona College of Allied Health - Certified Phlebotomist,
South Mtn. Community College - Business Management Courses,
South Mountain Highschool - High School Graduate,

Frequently Used Systems

  • Outlook/Email
  • FEPS (front End Payroll system)
  • CMS (Central Monitoring System)
  • Teams
  • Excel
  • Power Point
  • Live Person Chats
  • Radar
  • Microsoft Windows
  • Microsoft Office
  • Publisher
  • Word
  • Five9 Phone system / Ring / RingCX
  • Shareable
  • Javelina
  • Trainual
  • Zendesk
  • AMPS
  • Paychex
  • SR FAX
  • SLACK

Similar Profiles

CREATE PROFILE
Charmaine Wheaton