Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Charmaine Wooden

Jackson

Summary


Quality assurance professional prepared for impactful contributions in quality management. Proven track record in identifying and resolving quality issues, ensuring compliance with industry standards, and enhancing process efficiency. Strong focus on team collaboration, flexibility, and achieving measurable results. Skilled in quality auditing, root cause analysis, and continuous improvement initiatives. Reliable and adaptable to evolving project needs.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Quality Assurance Coordinator

Help at Home
09.2023 - Current
  • Facilitated communication between departments to optimize workflow and resolve quality-related issues effectively.
  • Assist with training staff on quality assurance protocols, improving team knowledge and performance consistency.
  • Served as a trusted advisor to senior management on matters related to quality assurance, contributing valuable insights that informed strategic decision-making processes.
  • Enhanced overall efficiency of the quality assurance process by streamlining workflows and documentation.
  • Optimized resource allocation by prioritizing critical tasks in the quality assurance process, ensuring timely completion of projects.
  • Assisted with Medicaid and Department of Mental Health Audits.
  • Reported discrepancies to management and directors.
  • Review and verify eligibility for participating clients in MESA system.
  • Analyze, enter, and submit service authorizations in HHA exchange system.
  • Reviewing patient documentation, auditing charts, identifying deficiencies. Recommending improvements to enhance patient outcomes and compliance with regulations.
  • Identify deficiencies in documentation, service authorizations, or plan of services and supports.
  • Write and deliver extensive support plans based on client’s plan of care.
  • Manage and maintain client files for accuracy.
  • Attend trainings and leadership workshops to enhance knowledge and skills

Human Resources Coordinator

Help at Home
07.2022 - 08.2023
  • Facilitating human resources processes.
  • Administering employee health and welfare plans.
  • Acting as a liaison between employees and benefits providers.
  • Resolving benefits-related problems.
  • Ensuring the effective utilization of plans related to HR programs and services.
  • Administering health and welfare plans, including enrollments, changes, and terminations.
  • Answering employee requests and questions.
  • Oversee with new employee hiring processes and orientation.
  • Manage and maintain employee files for compliance.
  • Conducting audits of payroll, benefits, and other HR programs, and recommending corrective actions.
  • Assisting with the performance review and termination processes.

Health Program Specialist Senior

Hudspeth Regional Center
10.2019 - 06.2022
  • Evaluate and assess the needs of individuals with intellectual disabilities.
  • Assure that during the development of the Service Plan, that a person-centered planning process is used that clearly identifies the services, needs and outcomes that are innovative in meeting the individual's service needs.
  • Coordinate all Supports Coordination functions and service activities including referrals for services, authorization of services, and location of new vendors and providers in order to implement the service plan and ensure quality services.
  • Comply with all Federal, State and City requirements.
  • Resolve barriers to service delivery.
  • Complete, monitor and report on individual progress in the areas identified in the Service Plan.
  • Coordinate the planning process for individuals identified by the funding source.
  • Maintain documentation and communication with agencies and facilities serving individuals.
  • Be aware of individuals' financial liabilities, coordinate any financial changes with the billing department and assist individual in securing third party resources when indicated.
  • Promote health and safety for the individuals, including the reporting and review of Incident Reports. Take action to protect the safety and well being of individuals if needed, including assisting individuals to move into alternate situations.
  • Advocate for individuals and their families to have their needs met

Access Financial Coordinator

University of Mississippi Medical Center
04.2019 - 03.2020
  • Created and distributed reports on internal and external finances, audits and budgets.
  • Explained insurance benefits to patients, including fees and procedures.
  • Contacted insurance carriers to discuss policies and individual patient benefits.
  • Completed journal entries, reconciliations and account analysis to prepare quarterly financial documents and general account management.
  • Submitted claims to insurance companies on same day as patient treatment.
  • Answered questions over phone and in-person regarding billing, scheduling and treatment.
  • Entered all important data with exceptional accuracy into company's system using EPIC.
  • Managed daily financial functions in collaboration with accounting and payroll personnel.
  • Used EPIC to prepare various financial documents, including balance sheets, cash flow reports and income statements.
  • Accurately projected monthly cash expenditures through efficient budgeting and detailed document reviews.
  • Worked with both internal and external users to create detailed financial reports.
  • Reviewed documents and data to give accurate presentations and forecasts to upper management.
  • Accurately completed financial statement audits and thoroughly reviewed results.

Office Manager

Oxford HealthCare
01.2017 - 04.2019
  • Reported on daily office activities to help manager stay on top of dynamic conditions and make proactive decisions.
  • Maintain knowledge of legal requirements and government reporting regulations affecting HR functions.
  • Plan and mange recruitment and selection of staff.
  • Identify and manage training and development needs for employees.
  • Administer HR policies and procedures.
  • Implement and monitor performance management system.
  • Handle employee complaints, grievances, and disputes.
  • Administer employee discipline processes.
  • Conduct exit interviews.
  • Review and update employee rules and regulations.
  • Supported upper management with effective correspondence management, document coordination and customer relations.
  • Aligned office departments and increased inter-department communication and data sharing by implementing new workflows.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Orientated and trained employees for special projects, ensuring readiness, service quality and efficiency.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
  • Supervised; and verified over 50 hourly employee time- cards to prepare accurate bi-weekly payroll.
  • Trained new employees on administrative procedures, company policies and performance standards.
  • Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.

Education

Masters in Public Administration -

Belhaven University
01.2019

Bachelors' of Science - Healthcare Administration

Jackson State University
Jackson, MS
05.2015

Skills

  • Quality management systems
  • Strategic planning
  • Documentation management
  • Customer focus
  • Auditing techniques
  • Performance Management
  • Employee Orientation
  • Human Resources Management
  • Financial Report Writing
  • Office manager experience
  • Critical thinking skills
  • Internal auditing
  • Training and development
  • Corrective actions
  • Visual inspections
  • Policy and procedure implementation
  • Leadership proficiency
  • Accounts Payable
  • Microsoft Access
  • Conflict management
  • Account Reconciliation
  • Human resources
  • Attention to detail
  • Critical thinking
  • Effective multitasking
  • Team collaboration
  • Strong work ethic
  • Process documentation
  • Employee supervision
  • Report writing
  • Employee training

Certification

  • Professional In Human Resources
  • First Aid Certification
  • CPR Certification

Additional Information

  • SKILLS
  • BUSSINESS ADMINISTRAION
  • CUSTOMER SERVICE UNDERSTANDING
  • QUALITY ASSURANCE
  • PAYROLL AND BUDGETING
  • STAFF MANAGEMENT
  • WORKFLOW PLANNING
  • POLICY AND PROCEDURE MODIFICATION
  • STRATEGIC PLANING
  • TEAM BUILDING

Timeline

Quality Assurance Coordinator

Help at Home
09.2023 - Current

Human Resources Coordinator

Help at Home
07.2022 - 08.2023

Health Program Specialist Senior

Hudspeth Regional Center
10.2019 - 06.2022

Access Financial Coordinator

University of Mississippi Medical Center
04.2019 - 03.2020

Office Manager

Oxford HealthCare
01.2017 - 04.2019

Bachelors' of Science - Healthcare Administration

Jackson State University

Masters in Public Administration -

Belhaven University

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Charmaine Wooden