Genesis Allen
Chicago,IL
Summary
Focused Operations Manager, successful in contract negotiation and process improvement. Remains calm and poised, even in high-pressure situations. Adept at leveraging in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and expansion. Seasoned Patient Care Supervisor with solid experience in coordinating patient care activities and managing healthcare teams. Skilled at implementing strategies for improved patient experience, demonstrating strong leadership abilities, along with effective communication skills. Notable success in enhancing operational efficiency and quality of care, fostering a collaborative environment where exceptional patient service is a top priority. Dedicated professional with proven skills in customer service, patient education, and sales tracking.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Caregiver Time and Attendance
Help at Home
Chicago, Illinois
04.2025 - Current
- Investigate and resolve instances of missing clock-ins/outs, late arrivals, missed visits, and early departures.
- Address issues related to Electronic Visit Verification (EVV) promptly and effectively.
- Conduct periodic training sessions for caregivers on new updates, attendance, and verification systems.
- Communicate with Caregiver, Clients, and Market Operations personnel to resolve attendance and visit verification issues in real time.
Car Supervisor
Help At Home Health Care
Oak Park, IL
10.2023 - 04.2025
- Provided advocacy for clients to ensure their needs are met through appropriate services.
- Maintained accurate records of client visits and progress notes in accordance with agency policies and procedures.
- Ensured that all documentation is completed accurately according to state regulations.
- Monitored care plan to evaluate effectiveness, document interventional achievement and suggest changes.
Office Support
Help at Home
Oak Park, IL
07.2023 - 10.2023
- Prioritized and organized tasks to efficiently accomplish service goals.
- Planned and completed group projects, working smoothly with others.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Sales Manager
Aaron's Sales and Lease
Chicago, IL
10.2021 - 05.2023
- Worked closely with front-end staff to assist customers.
- Helped customers find specific products, answered questions and offered product advice.
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped with purchases and signed customers up for rewards program.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Assistant Store Manager
Ross Dress for Less
Chicago, IL
10.2020 - 04.2021
- Oversee personnel management, interviewing, hiring, training, mentoring/coaching, and evaluating.
- Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
- Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
- Establish sales goals, manage budgets, devise sales forecasts, consistently maximize sales and profits.
Education
Tricoci University of Beauty Culture
Bridgeview, ILSkills
- Stock management
- Business Development
- Customer Service
- Merchandising
- Schedule management
- Supervision and training
- Purchasing and planning
- Employee development
- Sales tracking
- Product knowledge
- Patient education
- In-home care plans
- Patient & family support
- Medical chart documentation
Certification
- Dermalogica Certified - 2023
Timeline
Caregiver Time and Attendance
Help at Home
04.2025 - Current
Car Supervisor
Help At Home Health Care
10.2023 - 04.2025
Office Support
Help at Home
07.2023 - 10.2023
Sales Manager
Aaron's Sales and Lease
10.2021 - 05.2023
Assistant Store Manager
Ross Dress for Less
10.2020 - 04.2021
Tricoci University of Beauty Culture